Lead Residential Services Coordinator (F/T) - Francis Place
Company: CCSWW
Location: Bellingham
Posted on: April 24, 2024
Job Description:
Overview
F/T position (37.5 per week; must be available to work overnight
shifts, 10pm-8am, this is a 24/7 facility and flexibility is
needed) - starting at $24.55 - $25.73/hr. DOE. ($1.00/hr for Lead
Designation is included in the wage)Overnight, Weekend & Solo Shift
Differential Pay ($o.75 - $1.00/hr.) Available
COMPETITIVE BENEFITS INCLUDING:
- Generous PTO: Paid Sick Time, Paid Vacation (15 days for F/T
Employees), 11.5 Agency Paid Holidays, plus 2 Personal
Holidays
- Medical, Dental, Vision, Basic Life/AD&D and Long-Term
Disability
- Health Savings Account and Flexible Spending Account
- 403(b) Retirement Plan and Employer Contribution Pension
Plan
- Employee Assistance Program
Per the current CBA, union positions will be subject to a 3%
increase 7.1.24 and a 7% increase 7.1.25.
POSITION DESCRIPTION: -
The Lead Residential Services Coordinator is responsible for daily
crisis management, milieu relationship management, and effective
and safe daily building operation at Francis Place; a 42-unit, 24/7
controlled access, permanent/ supportive housing project for highly
vulnerable, chronically homeless adults. - -The Lead Residential
Services Coordinator would be part of the 24/7 support staff for
residents and building operations. -The Lead Residential Services
Coordinator would work closely with the Whatcom Housing Program
Director of Francis Place to provide additional support to the
Residential Counselor team.
JOB CONDITIONS:
This position requires the employee to work in an environment where
there may be exposure to blood, bodily fluids, and other
potentially infectious material. Other exposures could include
cleaning supplies, chemicals involved in pest control, paint and
other materials used in building maintenance. Working conditions
may include interruptions and interactions with angry persons.
For internal candidates/union positions only: Compensation is set
by agreed to language in the Collective Bargaining Agreement
between CCSNW & SEIU 1199NW and determined based on experience.
Responsibilities
MAJOR DUTIES AND RESPONSIBILITIES
- Act as the point person for the Residential Coordinator team in
the absence of the Whatcom Housing Program Leadership
- Assist with the planning, logistics and facilitation of Francis
Place programming events.
- Assist with the development and management of the Francis Place
volunteer program.
- Interact and model appropriate professional behaviors with
residents in the general milieu of Francis Place common
areas.
- Coordinate and facilitate outside services with residents:
- Contact outside service providers to schedule, confirm and
manage a variety of appointments.
- Provide outreach and engagement of service-resistant residents
through creative, resourceful strategies that build trust and
confidence.
- Initiate, facilitate and promote on-site recreational and
therapeutic activities (such as, but not limited to Community
Garden & SUD Group coordination and Social engagement & enrichment
activities).
- Ensure all functions in lobby office are run efficiently and
effectively while on shift, including checking visitors in and out,
answering telephones and monitoring security systems.
- Acts as first responder to neighbor/community concerns promptly
and professionally; ensure coordination with Whatcom Housing
Program leadership as needed.
- Maintain safety and security by monitoring all general access
areas and enforcing building rules including street front.
- Respond to emergencies and initiate action as required,
including contact with emergency response systems and On Call
supervisors as necessary; may include resident welfare
checks.
- Ensure significant events involving residents and building
operation activities are recorded accurately in daily log:
- Read daily logs upon shift entry
- Pass on all necessary information during shift overlap for
seamless coverage
- Elevate issues as appropriate to Supervisor
- Respond to resident complaints involving other residents;
coordinate with Whatcom Housing Program Director, CHS Building
Manager, and/or community partners as needed.
- Assess resident requests for maintenance, lease issues, rent
payments, etc. in order to evaluate for appropriate assistance
and/or direction to CHS building staff or other relevant
services.
- Participate in weekly staff meetings (including internal CCS
programs, CHS staff as needed, and community partners).
- Attend trainings as needed/required.
Other duties as assigned.
Qualifications
MINIMUM:
- A minimum of 6 months in the Residential Counselor
position.
- Completion of at least 3 years college in social services or
related field, plus experience in human services field working with
vulnerable populations.
OR
- 3 years' experience in human services working with vulnerable
populations (including but not limited to homeless adults, the
economically disadvantaged, mentally ill or with substance use
disorders).
- Ability to work effectively with clients displaying a wide
range of unpleasant and/or challenging behaviors.
- Understanding of homelessness and various characteristics of
homeless adult population; experience with the issues of mental
illness and with substance use disorders preferred.
- Reliable transportation, WA State Driver's License & proof of
current automobile insurance.
- Ability to communicate and work effectively with staff from
various backgrounds.
- Able to communicate effectively in with staff, residents, and
community partners.
- Ability to learn crisis intervention skills and behavior
management.
- Support and uphold the mission, beliefs and values of Catholic
Community Services and Catholic Housing Services.
- Support and contribute to a creative, collaborative and
respectful environment that promotes teamwork.
- Demonstrates the necessary attitudes, knowledge and skills to
deliver culturally competent services and work effectively in
multi-cultural situations.
- Criminal History Background Checks are required prior to
employment.
PREFERRED:
- Experience working with persons living with mental illness
and/or substance use disorder
- Experience working with the homeless population.
Keywords: CCSWW, Bellingham , Lead Residential Services Coordinator (F/T) - Francis Place, Other , Bellingham, Washington
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