Customer Relations Management Representative
Company: The Timken Company
Location: Ferndale
Posted on: April 28, 2024
Job Description:
Your Career Begins at Timken
If you're ready for a challenging career that provides you with the
ability to advance personally and professionally, look to Timken.
Our associates make the world more productive by improving the
efficiency and reliability of the machinery that keeps industry in
motion.The Customer Relations Management Representative will
provide a range of customer service functions according to customer
requests. Duties consist of answering sales calls and responding to
emails and faxes to assist customers in ordering products. Quote
pricing and delivery on products in our catalog and also find price
and delivery on special order items. Understand customer requests
for technical and/or account status information. Know where to look
for and find that information and relay it back to the customer in
a timely and professional manner. Receive general direction from
the Customer Relations Supervisor but are required to work on an
independent basis. Essential Responsibilities:
- The Customer Relations Management Representative serves as a
representative of the Company and must display courtesy, tact,
consideration and discretion in all interactions with customers and
coworkers. Must be able to develop friendly relationships with
customers over a period of time.
- Quote pricing and delivery for customers via phone, fax and
e-mail.
- Facilitate customer orders and confirm delivery dates with
Manufacturing or appropriate Distribution center.
- Maintain communication with the Customer Relations Supervisor
to confirm delivery and price on any special order items.
- Reps must be able to field questions or source answers about
tolerances and other technical specifications of the products.
- Ensure adequate stock is available when promising delivery
dates and if delivery can not be met the Rep must contact the
customer directly to inform them of the situation.
- Coordinate logistical flow of items throughout company to
fulfill customer requirements. This is accomplished with a high
level of personal communication
- Perform miscellaneous job related duties as assigned.
Technical/Functional Skills
- Knowledge of our catalog of products and applications
- Effective communication skills and basic instructional
abilities
- Skill in the use of personal computers and related software
applications
- Strong PC skills with office application tools
- Ability to navigate/operate SAP system
- Ability to enter and prepare Sales orders
- Strong interpersonal skills, flexibility and customer service
orientation
- Problem solving ability and ability to take initiative to
satisfy customers
- Willingness to go the extra step to ensure positive
outcomes
- Must be mechanically inclined
- Ability to resolve difficult or stressful customer service
issues
- Knowledge of inventory management practices Minimum
Qualifications:H.S Diploma/equivalent required; AA preferred5-7
years experience minimum in Customer Relations, preferably in
manufacturing industry General Physical RequirementsVerbal
Communication Written Communication Hearing of Conversation Level
Vision: Distance Vision: Near Salary and Benefits:Starting range of
$48k-$51k USD annually + 5% Variable Pay, DOESalaried Non-Exempt -
eligible for overtimeBenefits start on your first day:
- Cost-sharing healthcare options for Medical, Dental,
Vision
- Company provided STD, LTD, and Basic Life Insurance.
Supplemental coverage available
- 401k and/or Roth 401k participation and company match after 1
month of employment + Quarterly Core Defined Contributions
- Additional benefits such as: Work/Life Balance program, free
Noom participation, and PayActiv Earned Wage Access
- 10 paid holidays per year + paid vacation and sick time All
qualified applicants shall be treated equally according to their
individual qualifications, abilities, experiences and other
employment standards. There will be no discrimination due to gender
or gender identity, race, religion, color, national origin,
ancestry, age, disability, sexual orientation, veteran/military
status or any other basis protected by applicable law.
Keywords: The Timken Company, Bellingham , Customer Relations Management Representative, Professions , Ferndale, Washington
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