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Senior Customer Enablement Consultant (Adaptive Insights Product Suite)

Company: Workday
Location: Olga
Posted on: January 13, 2022

Job Description:

Do what you love. Love what you do.At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.About the TeamIn Customer Enablement, our mission is to drive customer self-sufficiency and satisfaction with Workday Adaptive Planning. We help our customers deploy and optimize functionality delivering efficient, effective, flexible and agile solutions. Our approach empowers customers to more easily support their growing and changing business needs within Workday Adaptive Planning.We work exclusively with Workday production customers, supporting clients of every size, industry and location with almost every aspect of their Workday tenants. Customer Enablement has a reputation for building trust and making a big difference in a short period of time for many customers.About the RoleWe are seeking people who love to help customers overcome Planning technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.Our team members:Confidently and consistently provide excellent customer serviceEngage customers to quickly understand business requirementsShare their broad experience with industry practicesAdapt and succeed independently in sophisticated and challenging situationsDevelop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisionsSupport multiple customers concurrently on short duration projectsEnjoy the reward of driving customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh.Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every dayResponsibilitiesDevelop and deliver consulting services with an emphasis on quality, efficiency and effectivenessClearly communicate and explain difficult technical concepts and deployment approachesCollaborate on the development of value-add programs to drive customer feature adoptionKeep current with industry practices in PlanningServe as the consultant and Engagement Manager to deliver services that include:Review & Configure: 10 or 25 hour 60 day projects for the customer to use as they see fit.Office Hours: Hands off guidance and advice service delivered as appointmentsAsk the Experts: Part of Workday Success Plans where customers can ask questions every week, for Planning we treat these similar to Office HoursAd-Hoc Services: Depending on work load we often take on ad-hoc projects that meet the spirit of advisoryAbout YouBasic Qualifications for a Senior Customer Enablement Consultant5+ years of functional experience in Workday Adaptive Planning software solutions or systems5+ years Consulting experienceBasic Qualifications for a Customer Enablement Consultant3+ years of functional experience in Workday Adaptive Planning software solutions or systems2+ years Consulting experience OR experience as an Adaptive Admin at multiple companiesOther QualificationsDemonstrates a solid grasp of Planning related systems and processes. Able to gain a detailed understanding of Workday concepts and new feature releases in Planning, areas of expertise and cross application features.Certified or ability to certify in Workday Adaptive Planning and to effectively deploy the solutionsExperience with influencing, interacting and collaborating with senior leaders across levels of the organizationCapable of leading and influencing design meetings toward an effective and collaborative outcomeAbility to deliver and attain results while managing to a project planExcellent verbal and written communication skills.The ability to work on multiple engagements simultaneously.Bachelor's degree or related experience requiredAbility to travel as neededPursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Keywords: Workday, Bellingham , Senior Customer Enablement Consultant (Adaptive Insights Product Suite), Accounting, Auditing , Olga, Washington

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