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IT Business Analyst - Journey

Company: Acord (association For Cooperative Operations Rese
Location: Bellingham
Posted on: May 12, 2022

Job Description:

The IT Business Analyst applies analytical processes to the implementation, enhancement, and support of IT systems to meet business requirements. As such, it requires diagnostic and problem-solving skills, knowledge of business practices, the ability to conduct business process analysis, and familiarity with IT project management. This position provides functional and technical support for a variety of software systems, including Banner Human Resources (HR), Banner Employee Self-Service, Millennium FAST, Evisions IntelleCheck, and other related software. Acts as the subject matter expert for projects related to payroll, position control, effort certification, HR State reporting, HR operational reporting, and financial reporting. This position works closely with HR, the Budget & Financial Planning Office, the Provost's Office, Accounting Services, Financial Aid, Civil Rights and Title IX Compliance, Office of Institutional Effectiveness, Transportation Services, and other departments. It also works with external agencies such as Office of Financial Management (OFM), Department of Retirement Services (DRS), and insurance providers. This position interacts with management, staff, vendors, consultants, and project managers to provide business process improvements, problem resolution, documentation, and training. - This is a hybrid/remote position and will be reviewed on a case-by-case basis. Position Responsibilities Provides functional and technical support for Banner HR payroll, position control, effort reporting, and employee self-service. - Tasks include but not limited to:

  • Writing programming requests for in-house processes and customizations, including enhancements, defect corrections, and system integrations.
  • Writing requests for data changes to modify data outside of Banner via structured query language (SQL).
  • Reviewing release notes and working with central IT to schedule upgrades and patches.
  • Preparing test plans and performing unit testing on upgrades, regulatory releases, patches, and defect corrections.
  • Assisting users with acceptance testing.
  • Authorizing central IT to perform upgrades, patches, and data changes on production.
  • Performing troubleshooting; investigating and resolving problems reports by users.
  • Submitting cases to software vendors to ask questions and report new system defects.
  • Acting as the point person for the PageUp to Banner integration processes.
  • Acting as the point person for changes to mandatory reporting to Washington State agencies, insurance companies, and unions.
  • Maintaining and reviewing security; granting user permissions.
  • Monitoring community forums for discussions on current issues, upcoming releases. Provides functional and technical support for Millennium FAST HR and Finance.
    -
    Tasks include but not limited to:
    • Gathering requirements and analyzing requests for custom reports. Creating FAST custom reports in-house. Providing specifications to the vendor to create custom reports as needed.
    • Scheduling quarterly upgrades in coordination with the vendor, Enterprise Application Services (EAS), and Enterprise Infrastructure Services (EIS).
    • Preparing test plans and performing unit testing on upgrades, patches, and defect corrections.
    • Performing troubleshooting; investigating and resolving problems reports by users.
    • Submitting cases to the vendor to request baseline enhancements or report defects.
    • Reviewing upgrade release notes, custom report requests, and enhancements with the FAST Focus group; attending FAST Focus group meetings.
    • Providing time-critical support for serious issues and system-down events.
    • Training users on how to run FAST reports.
    • Maintaining and reviewing security; granting user permissions.
    • Ensuring restricted HR data in FAST is visible only to appropriate parties. Performs business process analysis based on understanding of business needs. Tasks include but not limited to:
      • Working with business owners and staff to determine whether their use of system features addresses their business needs, conforms to best practices, and meets auditor requirements.
      • Providing recommendations on adoption of new system functionality.
      • Conducting formal business process analysis to investigate changes to owner's business needs and/or changes to system functionality, identifying pain points, improvements, and gaps. Projects and project management participation.

        Tasks include but are not limited to:
        • Attending project meetings, participating in decision-making, performing assigned action items.
        • Acting as a co-lead or subject matter experts on topics pertaining to HR reporting, payroll processing, position budget, effort certification, financial reporting, and related topics.
        • Serving on core teams or work teams for system integrations; participating in development of integration specifications. Required Qualifications
          • Bachelor's degree in Information Systems or Business Administration, or equivalent experience
          • 2-3 years of aggregate experience in one of more of the following areas: HR, budget, accounting, financial systems, data warehouse, operational reporting.
          • Experience writing programming requests and translating business needs into specifications
          • Strong diagnostic and problem-solving skills.
          • Ability to think outside of the box to research and resolve issues.
          • Understanding of human resources and finance business processes.
          • Understanding of common daily business processes.
          • Ability to interview stakeholders and understand their business needs.
          • Fluent understanding of business process analysis and process mapping.
          • Demonstrated experience performing analytical work on a large-scale computer system.
          • Demonstrated experience leading teams or acting as a subject matter expert on team projects
          • Strong multi-tasking ability; able to identify and balance competing priorities.
          • Highly self-driven; able to work independently and effectively with minimal supervision
          • Demonstrated ability to effectively translate, simplify and communicate (written and verbal) information to diverse stakeholders.
          • Commitment and ability to cultivate work environments that are equitable and inclusive for individuals from diverse social identities and backgrounds.
          • Team-oriented, friendly, approachable, and able to elicit customer engagement.
          • Fluent knowledge of the Microsoft Office suite, specifically Outlook, Word, Excel, Visio. Preferred Qualifications
            • Experience with Ellucian Banner Enterprise Resource Planning (ERP) system
            • Experience with HR systems
            • Experience with financial systems
            • Experience with data warehouse systems
            • Experience conducting training
            • Prior participation in system implementations, local or cloud-based
            • Understanding of structured query language (SQL)

Keywords: Acord (association For Cooperative Operations Rese, Bellingham , IT Business Analyst - Journey, Accounting, Auditing , Bellingham, Washington

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