IT Business Analyst - Journey
Company: Acord (association For Cooperative Operations Rese
Location: Bellingham
Posted on: May 12, 2022
Job Description:
The IT Business Analyst applies analytical processes to the
implementation, enhancement, and support of IT systems to meet
business requirements. As such, it requires diagnostic and
problem-solving skills, knowledge of business practices, the
ability to conduct business process analysis, and familiarity with
IT project management. This position provides functional and
technical support for a variety of software systems, including
Banner Human Resources (HR), Banner Employee Self-Service,
Millennium FAST, Evisions IntelleCheck, and other related software.
Acts as the subject matter expert for projects related to payroll,
position control, effort certification, HR State reporting, HR
operational reporting, and financial reporting. This position works
closely with HR, the Budget & Financial Planning Office, the
Provost's Office, Accounting Services, Financial Aid, Civil Rights
and Title IX Compliance, Office of Institutional Effectiveness,
Transportation Services, and other departments. It also works with
external agencies such as Office of Financial Management (OFM),
Department of Retirement Services (DRS), and insurance providers.
This position interacts with management, staff, vendors,
consultants, and project managers to provide business process
improvements, problem resolution, documentation, and training. -
This is a hybrid/remote position and will be reviewed on a
case-by-case basis. Position Responsibilities Provides functional
and technical support for Banner HR payroll, position control,
effort reporting, and employee self-service. - Tasks include but
not limited to:
- Writing programming requests for in-house processes and
customizations, including enhancements, defect corrections, and
system integrations.
- Writing requests for data changes to modify data outside of
Banner via structured query language (SQL).
- Reviewing release notes and working with central IT to schedule
upgrades and patches.
- Preparing test plans and performing unit testing on upgrades,
regulatory releases, patches, and defect corrections.
- Assisting users with acceptance testing.
- Authorizing central IT to perform upgrades, patches, and data
changes on production.
- Performing troubleshooting; investigating and resolving
problems reports by users.
- Submitting cases to software vendors to ask questions and
report new system defects.
- Acting as the point person for the PageUp to Banner integration
processes.
- Acting as the point person for changes to mandatory reporting
to Washington State agencies, insurance companies, and unions.
- Maintaining and reviewing security; granting user
permissions.
- Monitoring community forums for discussions on current issues,
upcoming releases. Provides functional and technical support for
Millennium FAST HR and Finance.
-
Tasks include but not limited to:
- Gathering requirements and analyzing requests for custom
reports. Creating FAST custom reports in-house. Providing
specifications to the vendor to create custom reports as
needed.
- Scheduling quarterly upgrades in coordination with the vendor,
Enterprise Application Services (EAS), and Enterprise
Infrastructure Services (EIS).
- Preparing test plans and performing unit testing on upgrades,
patches, and defect corrections.
- Performing troubleshooting; investigating and resolving
problems reports by users.
- Submitting cases to the vendor to request baseline enhancements
or report defects.
- Reviewing upgrade release notes, custom report requests, and
enhancements with the FAST Focus group; attending FAST Focus group
meetings.
- Providing time-critical support for serious issues and
system-down events.
- Training users on how to run FAST reports.
- Maintaining and reviewing security; granting user
permissions.
- Ensuring restricted HR data in FAST is visible only to
appropriate parties. Performs business process analysis based on
understanding of business needs. Tasks include but not limited to:
- Working with business owners and staff to determine whether
their use of system features addresses their business needs,
conforms to best practices, and meets auditor requirements.
- Providing recommendations on adoption of new system
functionality.
- Conducting formal business process analysis to investigate
changes to owner's business needs and/or changes to system
functionality, identifying pain points, improvements, and gaps.
Projects and project management participation.
Tasks include but are not limited to:
- Attending project meetings, participating in decision-making,
performing assigned action items.
- Acting as a co-lead or subject matter experts on topics
pertaining to HR reporting, payroll processing, position budget,
effort certification, financial reporting, and related topics.
- Serving on core teams or work teams for system integrations;
participating in development of integration specifications.
Required Qualifications
- Bachelor's degree in Information Systems or Business
Administration, or equivalent experience
- 2-3 years of aggregate experience in one of more of the
following areas: HR, budget, accounting, financial systems, data
warehouse, operational reporting.
- Experience writing programming requests and translating
business needs into specifications
- Strong diagnostic and problem-solving skills.
- Ability to think outside of the box to research and resolve
issues.
- Understanding of human resources and finance business
processes.
- Understanding of common daily business processes.
- Ability to interview stakeholders and understand their business
needs.
- Fluent understanding of business process analysis and process
mapping.
- Demonstrated experience performing analytical work on a
large-scale computer system.
- Demonstrated experience leading teams or acting as a subject
matter expert on team projects
- Strong multi-tasking ability; able to identify and balance
competing priorities.
- Highly self-driven; able to work independently and effectively
with minimal supervision
- Demonstrated ability to effectively translate, simplify and
communicate (written and verbal) information to diverse
stakeholders.
- Commitment and ability to cultivate work environments that are
equitable and inclusive for individuals from diverse social
identities and backgrounds.
- Team-oriented, friendly, approachable, and able to elicit
customer engagement.
- Fluent knowledge of the Microsoft Office suite, specifically
Outlook, Word, Excel, Visio. Preferred Qualifications
- Experience with Ellucian Banner Enterprise Resource Planning
(ERP) system
- Experience with HR systems
- Experience with financial systems
- Experience with data warehouse systems
- Experience conducting training
- Prior participation in system implementations, local or
cloud-based
- Understanding of structured query language (SQL)
Keywords: Acord (association For Cooperative Operations Rese, Bellingham , IT Business Analyst - Journey, Accounting, Auditing , Bellingham, Washington
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