Branch Administrative Assistant II
Company: Guild Holdings Company
Location: Bellingham
Posted on: June 23, 2022
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Job Description:
Guild Mortgage Company, closing loans and opening doors since
1960. As a mortgage banking firm we are dedicated to serving the
home owner/buyer. Our goal is to provide affordable home financing
for our customers, utilizing the best terms available while
providing a level of professionalism and service unsurpassed in the
lending industry.
Summary:
The Branch Administrative Assistant II plays an important role in
the organization by performing a number of tasks related to the
branch's administrative functions. The role is primarily
responsible, under intermittent supervision, for performing full
administrative duties in support of the branch office by providing
customer service, conducting research, preparing reports, handling
information requests, ordering supplies and performing clerical
functions such as preparing correspondence, copying, filing,
faxing, and scheduling meetings.
Essential Functions:
* Provide clerical assistance to Processors as needed, this may
include completing special projects, compiling basic reports,
ordering insurance, 4506s, LDP/GSAs, CAIVRs, any Bond Program
items, appraisals, title and escrow documents, etc.
* Print and mail disclosure documents.
* Contact escrow companies in regards to trailing items, tracking
items and following up accordingly until all documents are
received.
* Provide assistance auditing loan files for accuracy and
completeness; reconcile files with actions when needed, including
cancelling files and maintaining records for required time
periods.
* Provide assistance to Branch Manager and Branch Operations
Manager as needed.
* Answer incoming calls, provide responsive and courteous service
to callers by providing information or routing them to the
appropriate party as needed.
* Collect, sort, and correctly distribute incoming mail and
packages; log all packages per branch procedure.
* Assist in the preparation and delivery of mailings as needed.
* Maintain office supplies inventory by checking stock to determine
inventory level; anticipating needed supplies; placing and
expediting orders for supplies; verifying receipt of supplies.
* Partner with IT helpdesk and assist in the troubleshooting of
basic office technology issues.
* Perform general clerical duties and office support, to include,
but not limited to: photocopying, faxing, mail distribution and
filing.
* Make copies and prepare other deliverables for meetings and
marketing campaigns.
* Maintain a tidy and comfortable office space by picking up waste,
watering plants, tidying kitchen area, refreshing magazines,
etc.
* Monitor, reconcile, and respond to appraisal and credit report
invoice discrepancies.
* Compose, type, and distribute correspondence and memos.
* Coordinate events, meetings, and conferences with
cross-functional departments; prepare agendas and set-up meeting
facilities as needed.
* Create and update forms for file flow and efficiency.
* Perform other duties as assigned.
Qualifications:
* High school diploma or equivalent preferred, along with a minimum
of three years experience in an administrative assistant related
role(s).
* Prior experience in Mortgage lending, Finance, or similar field
preferred.
* Ability to type 60-70 wpm.
* Passionate about delivering excellence in customer service.
* High levels of diplomacy, tact, and confidentiality a must.
* Demonstrated patience and professionalism when interacting with
both internal and external customers.
* Proficiency with data entry, Microsoft Word, Excel, and
PowerPoint required.
* Ability to organize and manage multiple priorities
simultaneously.
* Excellent verbal and written communication required; excellent
spelling, grammar, and punctuation skills.
* Self-motivated with a strong attention to detail.
* Ethical, with a commitment to company values.
Supervision:
* Intermittent supervision required, depending on experience
* Apply sound judgment in execution of core job
responsibilities
Requirements:
* Physical: Work is primarily sedentary; general office mobility.
The position requires the ability to occasionally lift office
equipment and supplies weighing up to 20 pounds.
* Manual Dexterity: Frequent use of computer keyboard and
mouse.
* Audio/Visual: Ability to accurately interpret sounds and
associated meanings at a volume consistent with interpersonal
conversation. Regularly required to accurately perceive,
distinguish and interpret information received visually and through
audio; e.g., words, numbers and other data broadcasted aloud/viewed
on a screen, as well as print and other media.
* Environmental: Office environment - no substantial exposure to
adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation
and excellent benefits package; including medical, dental, vision,
life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Keywords: Guild Holdings Company, Bellingham , Branch Administrative Assistant II, Administration, Clerical , Bellingham, Washington
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