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Director, QA/QC

Company: Matrix Service
Location: Bellingham
Posted on: January 7, 2021

Job Description:

The Director, Quality Assurance/Quality Control is responsible for providing leadership, tactical direction and general management for all quality professionals who will support execution of projects in all divisions including, AST, National Construction and Turnaround and Plant Services and AST Products. Reporting to the President, the position is responsible for developing and implementing goals, objectives and plans to drive the better outcomes in quality. The Director QA/QC serves as executive on the leadership team, working in conjunction with the division VP's and the functional departments to implement processes and procedures to deliver consistent and sustainable results.

Essential Functions:

Collaborate with President and SVP, Operations to establish goals, objectives and strategies to maximize quality performance in alignment with corporate standards.

Manage and oversee the Quality Management System (QMS) to drive industry leading performance, client satisfaction and support a zero-re-work culture

Provide leadership and expert advice to management on emerging quality trends, best practices, as well as status of key improvement initiatives.

Monitor and oversee procedures for process control, process improvement, testing and inspection

Establish key metrics, monitor and analyze results on an ongoing basis to ensure that performance standards are being achieved or identify needs for corrective actions.

Report to operational management on quality issues, trends and losses.

Serve as the primary quality control resource for problem identification, resolution, reporting and improvement.

Champion continuous improvement efforts to reduce rework and non-conformance reports.

Perform root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvements.

Analyze customer specifications to confirm requirements and compliance with our quality programs.

Monitor vendor performance and establish criteria and rating system for critical vendors.

Attend major bid review meetings to confirm proper QA/QC costs and support are included within the estimate

Review customer bid requests, purchase orders, contracts and change requests and ensure that the necessary criteria and provisions are included in quality and process plans.

Oversee calibration, certifications and testing programs.

Monitor and in some cases participate internal and external quality audits.

Interface with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.

Establish individual goals and objectives for direct reports in support of the Company's strategic plans.

Identify and ensure the development of succession candidates for key positions.

Provide regular feedback, including but not limited to, the annual formal review process to ensure accountability and achievement of individual objectives.

Regularly visit project sites to monitor job performance and assess performance of project teams.

Collaborate with sister company QA/QC Directors to determine common best practices

Actively support the Company's commitment to safety and its "Core Values."

Represent the Company at all times with high moral standards while adhering to the Company's "Code of Business Conduct and Ethics."

Perform other duties, as assigned.


10+ years related experience managing quality assurance/quality control functions.

Bachelor's degree in related discipline preferred.

Outstanding knowledge of QA/QC standards and practices in the construction industry.

Demonstrated management skill and experience.

Excellent analytical and organizational skills.

Demonstrated ability and strong knowledge of training techniques.

Previous experience in radiographic testing, magnetic particle testing, and liquid penetrant testing desirable.

Ability to read, analyze and interpret technical information, such as codes and specifications, drawings and reports, as well as ability to prepare work plans for specific projects.

Strong communication skills, including the ability to work well and communicate with internal and external individuals at all levels.

Proficient computer skills, including experience with Microsoft Office applications such as Excel, Word, PowerPoint and Outlook.

Physical/Special Requirements:

Occasional overtime and frequent travel between field locations and the shop may be required in this position. Work involves standing and walking for brief periods of time, but most duties are performed from a seated position. Work may include occasional pushing, pulling or carrying objects weighing up to 20 pounds, such as files, documents and computer printouts. Work normally requires finger dexterity and eye-hand coordination to operate a computer keyboard at moderate skill level.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, genetic information, marital status, disability, veteran status, or other legally protected characteristic or category.

Keywords: Matrix Service, Bellingham , Director, QA/QC, Executive , Bellingham, Washington

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