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Sr Manager, Software Development

Company: T-Mobile USA, Inc.
Location: Bellevue
Posted on: May 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

At T-Mobile, we invest in YOU! Our Total Rewards package ensures employees receive the same big love we give our customers. Every team member enjoys a competitive base salary, annual stock grants, an employee stock purchase plan, a 401(k) with match, and access to free, year-round money coaches. It's all part of how we stay UNSTOPPABLE for our people.

At T-Mobile, we constantly ask ourselves, "What does world class look like?" - and we push each other to achieve it. We believe our customers, both internal and external, deserve tireless care and support. Together, we work to deliver the next generation of connected experiences into the home. We are seeking a visionary Senior Manager to lead the end-to-end strategy, development, and optimization of secure and seamless customer authentication capabilities across our digital ecosystem. This role sits at the intersection of customer experience, technology, and security, driving the evolution of our authentication platform at scale. You will lead a cross-functional team and partner closely with product, engineering, and business leaders to deliver solutions that are secure, scalable, and frictionless.

This is a hybrid role, requiring at least 3 days per week in-office.

RESPONSIBILITIES:

Leadership and Team Management

  • Effectively manage managers and their teams by providing clear direction, timely developmental feedback, coaching, and performance evaluations.
  • Build training and career development plans, fostering growth through assignments with increasing responsibility.
  • Monitor team deliverables to ensure outcomes are on time, within budget, and aligned with strategic objectives.

    Strategic Planning and Execution
    • Collaborate with Product, UX, Engineering, and Business stakeholders to define and prioritize the authentication development roadmap.
    • Translate business goals into scalable technical deliverables and ensure high-quality, timely execution.
    • Drive operational efficiency by implementing and championing best practices in software development and delivery.

      Technical Leadership
      • Lead the design, development, and scaling of authentication services using modern microservices architectures, ensuring high resilience and reliability under heavy traffic.
      • Own and evolve the authentication platform roadmap, covering areas like SSO, MFA, passwordless login, risk-based access, and identity proofing.
      • Establish and enforce security benchmarks and architectural best practices in authentication, ensuring compliance with industry standards and regulations.
      • Define and monitor KPIs (e.g., login success rates, MFA adoption, user friction) and drive data-driven platform improvements.
      • Continuously evolve platform capabilities to support scalability, extensibility, and performance across all digital products.
      • Oversee technical vendor relationships, influencing product roadmaps and feature development to meet T-Mobile's needs.
      • Partner with Design and Enterprise Architecture teams to maintain and advance the current and future-state technical roadmaps.

        Program and Project Management
        • Manage multiple projects simultaneously, ensuring alignment with timelines, budgets, and business objectives.
        • Proactively identify risks, resolve cross-team dependencies, and ensure clear, timely communication across all levels.

          Collaboration and Stakeholder Management
          • Partner closely with cross-functional teams, including Product Management, QA, DevOps, and Engineering groups, to deliver seamless customer authentication experiences.
          • Serve as a primary point of contact for senior leadership, providing regular updates on milestones, challenges, and successes.
          • Align and influence diverse business units toward a cohesive authentication platform strategy.
            Talent Acquisition and Development
            • Recruit, hire, and develop high-performing managers and technical talent to scale and strengthen the organization.

              Qualifications:
              • Bachelor's degree in Computer Science, Engineering, or a related field (Master's preferred).
              • 10+ years of experience in software development, with 5+ years in a leadership role.
              • Demonstrated success managing and aligning stakeholders across varied business units.
              • Strong technical foundation in software development methodologies, architecture, and secure platform design.
              • Excellent communication and leadership skills, with a track record of cross-functional influence and stakeholder alignment.
              • Track record of delivering complex projects on-time, within budget, and with high quality.
              • Experience with Agile/Scrum methodologies and DevOps practices.
              • Passion for innovation and a track record of fostering a culture of continuous improvement.

                Highly Preferred Qualifications:
                • Deep understanding of microservices architecture, cloud-native development, and platform scalability in high-traffic environments.
                • Strategic thinker with experience in building and evolving platform roadmaps that balance long-term vision with near-term delivery.
                • Technical background in software engineering or security architecture.
                • Familiarity with leading CIAM vendors (Okta/Auth0, ForgeRock, Ping, etc.) or building homegrown identity solutions.
                • Exposure to behavioral biometrics, AI/ML-based risk engines, or fraud detection systems.
                • Hands-on expertise with cloud-native technologies, mobile-first authentication platforms, and scalable identity frameworks.
                • Proven success building and scaling customer-facing authentication platforms.

                  --- At least 18 years of age
                  --- Legally authorized to work in the United States

                  Travel:
                  Travel Required (Yes/No):Yes

                  DOT Regulated:
                  DOT Regulated Position (Yes/No):No
                  Safety Sensitive Position (Yes/No):No

                  Base Pay Range: $159,900 - $288,500

                  Corporate Bonus Target: 20%

                  The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

                  At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .

                  At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .

                  Never stop growing!
                  As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

                  T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

                  Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Bellingham , Sr Manager, Software Development, Executive , Bellevue, Washington

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