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Supervisor - Housing Case Management-Whatcom Co.

Company: Catholic Community Services of
Location: Bellingham
Posted on: May 11, 2019

Job Description:

Overview The Chronically Homeless housing programs provide permanent housing to individuals affected by chronic homelessness. Incumbent is responsible for the daily supervision of staff working in the Housing Case Management Program. Incumbent will ensure that staff are trained and are following correct day-to-day procedures and are updated on agency policies, QI/compliance, and contractual changes on a regular basis. F/T, 37.5 hours per week. Starting Salary/Hourly Rate: $37,050.00-$41,223.00 Annually DOE, plus excellent holiday/vacation/sick pay and health benefits! Note to internal candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors. Responsibilities MAJOR DUTIES AND RESPONSIBILITIES Supervision: Upholds and models the CCSWW Mission, Insights, Key Action Steps and Principles of Leadership. Supervises and reviews the performance of Whatcom County Housing Services Case Managers (4-5 FTEs). Holds staff members accountable for clear, consistent and thorough information about agency goals, decisions, future planning, training of staff, etc.: * Schedules staff and ensures appropriate coverage for client services. * Provides appropriate training to staff as required. * Meets with staff on a regular basis to ensure program and agency policies, procedures and other administrative duties are adhered to. * Works closely with the Director of Housing Services to implement and ensure program goals and outcomes are met to support client services. * Works closely with the Director of Housing Services and agency leadership to implement QI process. * Coordinates purchasing requests and maintenance requests through Director of Housing Services. * Attends community and program related meetings as required by the Director of Housing Services. * Utilizes computers and software programs to input, retrieve, verify and correct information. Prepare reports and correspondence for Director of Housing Services' review and distribution to funding sources. * Community relationships and networking. Assistance with Program Management: Works closely and under the direct supervision of the Director of Housing Services providing assistance with and becoming proficient in: Ensuring fiscal solvency of programs, including: * Assistance with developing management reports for ongoing fiscal monitoring. * Assistance with reviewing monthly revenue/expenditure reports and ensures that expenditures are within budgeted levels. * Assistance with procuring funds through contact renewal and grants. * Assistance with establishing and monitoring key indicators. Contract Compliance & Reporting, including: * Assistance with ensuring program compliance with all licensing, contract requirements and outcomes. * Assistance with ensuring program operations and documentation complies with contracts, auditing and all other applicable standards. * Assistance with developing and conducting ongoing program-auditing processes to ensure that program standards are maintained throughout the service area and across programs. * Assistance with collecting, compiling and dispersal of all program reports as required. Other work related duties as assigned. IRIS & HMIS ? Incumbent is expected to develop proficiency in maintaining accurate client records in both IRIS & HMIS client tracking software. Proficiency includes entry of data into the client record, the editing of information as needed, and the printing of reports within IRIS & HMIS. Qualifications MINIMUM: * BA in social services/related field. * Experience in supervising, leading and/or coordinating direct services staff on a daily basis. * Direct service experience in case management or related duties. * Current WA State Driver's License & proof of current automobile insurance. * Ability to work in a team environment as well as independently in a system under development with minimal supervision. * Requires the ability to establish and maintain effective working relationships with staff, Community partners and professionals. * Requires time management and interpersonal skills. * Must have necessary computer skills to accomplish duties. * Excellent verbal, written and strong interpersonal skills. * Must be highly organized and able to make independent decisions. * Strong facilitation and team building skills. * Ability to counsel others to resolve disputes and mediates conflict. * Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services and a knowledge of and commitment to working within the Social Teaching of the Catholic Church. * Support and contribute to a creative, collaborative and respectful environment that promotes team work. * Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations. * Criminal History Background Checks are required prior to employment. PREFERRED: * Strong knowledge of resources in Whatcom County * Experience homeless policy at the local or state levelSDL2017

Keywords: Catholic Community Services of, Bellingham , Supervisor - Housing Case Management-Whatcom Co., Executive , Bellingham, Washington

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