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Hotel Front Desk Lead

Company: 360 Hotel Group
Location: Bellingham
Posted on: May 3, 2021

Job Description:

Job Description Description As an AM or PM Lead within the Front Desk--Department you act as the 5 day/week full time anchor on either the AM or PM shift. You support the departments management team with the training of new hires to ensure a high level of guest service while--maintaining--consistent--procedures. You are a great ambassador to the team, your hotel and the brand. Apply now:-- Benefits: Priority scheduling/hours, consistently up to 40hrs/week. Position qualified for consideration in the supervisor training program Comprehensive Health, Vision and Dental Plans Vacation and sick pay Matching 401(k) contributions Paid bereavement and parental leaves Rooms at discounted employee rates...and more! Responsibilities Training new team members. Checking guests in and out accurately, ensuring proper credit is obtained. Making reservations and upselling as appropriate. Ensuring proper handling of credit cards, cash and other forms of billing/payments. Answer phone calls, proficiently use the computer and other technologies. Ability to act as a concierge and perform your duties while always providing exceptional guest service. Constantly communicate with other shifts, departments and management in an accurate and respectful manner. Assume all other duties associated with a front desk associate. WHAT YOU BRING If you are ready to be successful in this role, you will have: Ability to be a great trainer and ambassador to the hotel and brand Set--a friendly, professional, and positive tone for the entire team to emulate Able to provide friendly customer service skills, greet--and assist guests with a friendly smile. Have great communication skill and a mastery of the English language Have a detail-oriented attitude,--a committed work-ethic and a consistent and reliable attendance record Consistently be able to multitask and stay calm in stressful situations Have an aptitude to--work with computers Be--at least 18 years old If this sounds--like a good fit for you and you would like to join our family, then please complete an online application today at:-- A full job description is available at the time of interview. Company Description At 360-- Hotel Group, we are deeply committed to being an employer of choice. Our team members are comprised of a diverse group of individuals. Some of our people have worked together for many years; others have recently joined our team, bringing new insights and perspectives. Our team of hospitality professionals is committed to maintaining a people-centric culture in a positive work environment, that is centered on our core values. We are looking for team players who believe in these same values and have an interest in developing their hospitality careers.

Keywords: 360 Hotel Group, Bellingham , Hotel Front Desk Lead, Hospitality & Tourism , Bellingham, Washington

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