Patient Access Representative - Scheduling Call Center

Company: Peace Health
Location: Bellingham
Posted on: May 31, 2021

Job Description:

Job Description

Description

PeaceHealth is seeking a Patient Access Representative at the Scheduling Call Center for a Full Time, Day position. Hourly compensation starts at $17.14, more depending on experience.

Summary:

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Detailed responsibilities:

• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Pre-registers/registers patients with accurate patient demographic, financial data. Upon registration, address co-pay (including collections of monies), co-insurance, for scheduled appointment/procedure, etc. May register patients using a mobile cart that is taken into patient rooms or other areas.
• Responds to customer's inquiries.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorizations and/or referrals as appropriate prior to patient arrival.
• Strong background in customer service may be considered in lieu of medical office or related experience.
• Performs other duties as assigned.

Qualifications

Education:

• High School diploma or equivalent preferred.

Experience:

• One year of medical office or related customer service experience required.
• Previous call center experience preferred
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding preferred.
• Knowledge of insurance process and regulations preferred.

Other Skills/Requirements:

• Experience with Microsoft Office applications, including Word, Excel and Outlook preferred.
• Must be able to manage conflict effectively and professionally.
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
• Good customer service skills and good interpersonal skills.

Working Conditions

Work is performed under normal working conditions with adequate lighting and ventilation. Ability to lift objects weighing 50 lbs. or less. Duties require the ability to concentrate and pay close attention to detail (more than 65% of work time). Work requires normal amounts of physical effort up to 33% of the time.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

Keywords: Peace Health, Bellingham , Patient Access Representative - Scheduling Call Center, Other , Bellingham, Washington