Customer Service

Company: Milestone Retirement Communities
Location: Anacortes
Posted on: May 31, 2021

Job Description:

Our In the Moment program is thoughtfully designed as a team-approach to care delivery. We describe what we offer as Memory Support because we're intentionally shifting away from outdated Dementia care practices and into a hospitality model.

We recognize that each person we are privileged to serve is both unique in their life history, as well as in their Dementia journey. We understand the importance of a scheduled rhythm to each day. However, we also encourage our team members to slow down and embrace the impromptu moments that happen as well. We find it's the spontaneous moments that have high impact for both the care giver and the care receiver.

Living In The Moment, is the greatest gift we can give to anyone we serve; during their journey.

Now Hiring Part Time Server/Customer Service Liaison!

Saturday and Sunday

As the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner. This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families, and providing support to sales and marketing and the business office.

Under the direction of the Dining Room Manager or Director, Food Service, this position is responsible for the quality of service delivery during meal service, compliance with special diets offered by the community, and for communicating with the management company on all appropriate matters.

Check out our perks!

+ Control Your Schedule: View your schedule, pick-up shifts & request time off anytime, anywhere from the OnShift mobile app.

+ Earn Rewards: Track your progress and earn award points for clocking in & out on time, answering surveys and for other contributions in the community.

+ Provide Feedback: Answer short community surveys and provide feedback about your day - all from your mobile phone.

What we offer you:

+ A company that is growing so you can grow too

+ An awesome team to work with

+ Group Medical including dental and vision

+ Paid Time Off

+ Paid Holidays

+ 401K/Roth plan

+ Perks and Discounts Program

+ Travel Assistance Program

+ Employee Assistance Program

Responsibilities:

+ Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors in a professional and respectful manner.

+ Monitor entry area for visitors and guests, greet and directs as necessary, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.

+ Promote and encourage residents to participate in activities.

+ Support the development of a positive customer service culture in the dining room under the direction of the Dining Room Manger or Director, Food Service.

+ Take beverage and food orders, deliver food and beverage orders, clear, clean, sanitize, and reset tables.

+ Make every expected effort to maintain customer satisfaction. Resolve dining challenges with a customer before the conclusion of the meal service.

+ Maintain a clean dining room.

+ Foster teamwork with co-workers, show initiative in overcoming obstacles, take actions which assist others beyond job responsibilities, and have a positive impact on co-workers, residents, and visitors.

+ Perform other duties as assigned or needed.

Requirements:

+ Must have compassion for and desire to work with seniors!

+ High School Diploma or equivalent required. Previous experience in food service or other customer service-related fields preferred.

+ Obtain Food Handlers Permit (as required by state regulation).

+ Strong written and verbal communication skills, personnel skills, and community relations skills are essential.

+ Ability to communicate effectively with residents, families, staff, vendors, and the general public.

+ Strong organizational and follow-up skills, and the ability to manage multiple priorities.

+ Must be able to pass a criminal background check and drug test.

Apply with your resume TODAY to schedule your interview for this exciting opportunity!

Requisition ID: 2021-4850

Company URL: http://www.lighthousememorycare.net

Street: 3502 K Avenue

Post End Date: 6/1/2021

Keywords: Milestone Retirement Communities, Bellingham , Customer Service, Other , Anacortes, Washington