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Hotel Front Desk Lead

Company: 360 DEGREE HG
Location: Bellingham
Posted on: May 31, 2021

Job Description:

Job DetailsLevelExperiencedJob LocationSpringhill & TownePlace Suites, Bellingham - Bellingham, WAPosition TypeFull TimeEducation LevelNoneSalary Range$14.75 - $15.75 HourlyTravel PercentageNo travel requiredJob ShiftDayJob CategoryHospitality - HotelDescriptionAs an AM or PM Lead within the Front Desk Department you act as the 5 day/week full time anchor on either the AM or PM shift. You support the departments management team with the training of new hires to ensure a high level of guest service while maintaining consistent procedures. You are a great ambassador to the team, your hotel and the brand. Apply now: scheduling/hours, consistently up to 40hrs/week. Position qualified for consideration in the supervisor training programComprehensive Health, Vision and Dental PlansVacation and sick payMatching 401(k) contributionsPaid bereavement and parental leavesRooms at discounted employee rates...and more!ResponsibilitiesTraining new team members.Checking guests in and out accurately, ensuring proper credit is obtained.Making reservations and upselling as appropriate.Ensuring proper handling of credit cards, cash and other forms of billing/payments.Answer phone calls, proficiently use the computer and other technologies.Ability to act as a concierge and perform your duties while always providing exceptional guest service.Constantly communicate with other shifts, departments and management in an accurate and respectful manner.Assume all other duties associated with a front desk associate. WHAT YOU BRINGIf you are ready to be successful in this role, you will have:Ability to be a great trainer and ambassador to the hotel and brandSet a friendly, professional, and positive tone for the entire team to emulateAble to provide friendly customer service skills, greet and assist guests with a friendly smile.Have great communication skill and a mastery of the English languageHave a detail-oriented attitude, a committed work-ethic and a consistent and reliable attendance recordConsistently be able to multitask and stay calm in stressful situationsHave an aptitude to work with computersBe at least 18 years oldIf this sounds like a good fit for you and you would like to join our family, then please complete an online application today at: full job description is available at the time of interview.

Keywords: 360 DEGREE HG, Bellingham , Hotel Front Desk Lead, Other , Bellingham, Washington

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