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Customer Relations Management Representative - 742119700

Company: The Timken Company
Location: Ferndale
Posted on: May 31, 2021

Job Description:

Your Career Begins at Timken If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

The Customer Relations Management Representative will provide a range of customer service functions according to customer requests. Duties consist of answering sales calls and responding to emails and faxes to assist customers in ordering products. Quote pricing and delivery on products in our catalog and also find price and delivery on special order items. Understand customer requests for technical and/or account status information.Know where to look for and find that information and relay it back to the customer in a timely and professional manner. Receive general direction from the Customer Relations Supervisor but are required to work on an independent basis.

The Customer Relations Management Representative serves as a representative of the Company and must display courtesy, tact, consideration and discretion in all interactions with customers and coworkers. Must be able to develop friendly relationships with customers over a period of time. Quote pricing and delivery for customers via phone, fax and e-mail. Facilitate customer orders and confirm delivery dates with Manufacturing or appropriate Distribution center. Maintain communication with the Customer Relations Supervisor to confirm delivery and price on any special order items. Reps must be able to field questions or source answers about tolerances and other technical specifications of the products. Ensure adequate stock is available when promising delivery dates and if delivery can not be met the Rep must contact the customer directly to inform them of the situation. Coordinate logistical flow of items throughout company to fulfill customer requirements. This is accomplished with a high level of personal communication Perform miscellaneous job related duties as assigned.

Skills:

Knowledge of our catalog of products and applications

Effective communication skills and basic instructional abilities

Skill in the use of personal computers and related software applications

Strong PC skills with office application tools

Ability to navigate/operate SAP system

Ability to enter and prepare Sales orders

Strong interpersonal skills, flexibility and customer service orientation

Problem solving ability and ability to take initiative to satisfy customers

Willingness to go the extra step to ensure positive outcomes

Must be mechanically inclined

Ability to resolve difficult or stressful customer service issues

Knowledge of inventory management practices

Minimum Qualifications:

H.S Diploma/equivalent required; AA preferred

5-7 years experience minimum in Customer Relations, preferably in manufacturing industry

Starting salary: $45,000-$50,000

This position is eligible for overtime pay.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Join one of the World's Most Ethical Companies - an honor we've received ten times.

The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries. Why Choose Timken? Over a century of knowledge and innovation A culture of top performance A global, diverse environment Products that contribute to a sustainable world A conviction to improve communities around us Competitive salary and benefits

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Nearest Major Market: Bellingham Nearest Secondary Market: Everett Job Segment: Customer Service Representative, Manager, ERP, SAP, Customer Service, Management, Technology

Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Keywords: The Timken Company, Bellingham , Customer Relations Management Representative - 742119700, Other , Ferndale, Washington

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