Guest Services Coordinator
Company: Sun Communities
Posted on: May 31, 2021
Guest Services Coordinator
Beachwood Resort (BEA)
Are you a customer service all-star who is looking for a dynamic
and growing organization that will both challenge and reward you?
Join our team at Sun RV Resorts and embark on an exciting new
opportunity! We are looking for aGuest Services Coordinator to
cover routine office/clerical responsibilities for one of our
resorts. You will also serve as the face of the resort as you
interact with current and prospective guests and residents who come
to the office with questions and concerns. Apply online today and
take your first steps down a rewarding new career path!
Guest Services Coordinators handle the routine office work and
administrative responsibilities of the resort, working closely with
the Resort Manager and other team members.
JOB DUTIES Greet and establish rapport with guests, current and
prospective residents. Field resort comments, suggestions, and
complaints to the Resort Manager. Check guests in and out for their
reservations. Perform general administrative duties such as
answering phones, typing, copying, faxing, and filing. Collect and
post security deposits, rent, or funds for other services in Yardi.
Make collection calls for site rental payments as directed; submit
bad debt files to collections. Process resident move-ins and
move-outs. Complete and maintain resort records, reports, and
files. Review and code invoices and statements for manager
approval. Assist prospective residents by checking the status of
Sun Homes inventory; review home listings, show homes, and assist
with rental applications with manager's discretion. Coordinate with
Underwriting team to obtain approvals on prospective resident
applic ations; track all approvals and denials. Maintain petty cash
fund. Prepare and distribute resort communications such as rule
reminders, violation notices, newsletters, etc. Ensure office
supplies are sufficiently stocked and prepare supply orders as
needed. Assist with planning and coordinating guest and resident
relation events and activities within the resort. Assist with the
preparation of marketing materials. Other duties as assigned.
REQUIREMENTS High School Diploma or GED Minimum of 2 years
administrative experience Strong customer service skills Excellent
telephone skills Good problem-solving skills Professional
appearance Intermediate to advanced computer proficiency, with
ability to use Microsoft Office Suite, email, internet, and provide
data entry in a timely and efficient manner Previous experience
using Yardi and/or RMS software, a plus RV resort office or hotel
front desk experience, a plus
Keywords: Sun Communities, Bellingham , Guest Services Coordinator, Other , Blaine, Washington
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