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Bellingham Medical Receptionist

Company: Optum
Location: Bellingham
Posted on: July 12, 2021

Job Description:

Our site in Bellingham, WA is seeking a Patient Services Representatives to join their team!

We call our Medical Receptionists, Patient Services Representatives. This position functions as an integral member of the healthcare team to deliver exceptional customer service to our patients. The Patient Services Representative works alongside the clinical staff to ensure efficient patient service within the department.

The Patient Services Representative’s responsibilities include:

  • First point of contact for our patients. Sets the tone for a positive experience.
  • Exhibits empathy, courtesy, competence, efficiency and care.
  • Schedules appointments and procedures, following standard guidelines.
  • Verifies patient information, while documenting in their Electronic Health Record (EPIC).
  • Advises patients of their responsibilities regarding insurance and referral information.

Preferred Experience and Credentials:

  • Education:   High School Diploma or equivalent
  • Experience: Prior customer service or billing experience preferred
  • Certificate/License:   Certification in basic job category and one skill competency category expected after 6 months of job placement (including training, audit and certification).   CPC (Certified Professional Coder) Certification preferred.

Interested in learning more?  Let’s talk about our Patient Services Representative opportunities and your career growth!

Keywords: Optum, Bellingham , Bellingham Medical Receptionist, Other , Bellingham, Washington

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