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Part-Time Teller (Ferndale)

Company: Whatcom Educational Cre
Location: Ferndale
Posted on: January 9, 2022

Job Description:

WECU is seeking a part-time Teller to join our branch team located in Ferndale, WA. The required shift availability for this position is Monday through Friday from 2:00 p.m. to 7:30 p.m. and Saturday from 8:45 a.m. to 1:30 p.m., in which you will be scheduled to work up to 28 hours per week. In this role you will strive to make a difference in member's lives as defined by WECU's mission and vision. This position is responsible for processing a wide variety of member transactions, while consistently referring members for other financial services.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union.- Employs sound judgement, maintains knowledge of and, using decision-making skills, adheres to all standards on internal and external policies and procedures and BSA regulations.- Understands and complies with branch security procedures at all times.- Welcomes members, understands their needs, and processes a wide variety of transactions including:- Processes deposit share, share draft, and other savings accounts,- Disburses cash or check withdrawals- Provides money orders, Visa cash advances- Purchases/exchanges foreign currency and drafts- Processes loan payments- Processes transfers between accounts as required- Processes wire transactions- Interviews members to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit and in order in increase the member relationship.- May assist members with access to safe deposit boxes.- Studies manuals and marketing materials to maintain knowledge of credit union products and services.- Ability to quote rates including annual percentage yield.- Performs such other duties as assigned including, but not limited to: check balancing, processing check orders, address changes, filing, answering telephone, processing mail and night deposits, and occasional working at other branches or departments.- Opens, operates and closes computer terminal daily to accurately post transactions, access account information, balance transactions and generally update member account transactions and information. Accounts for cash assigned and disbursed. Balances to service terminal in accordance with credit union balancing standards.- Refers members for other WECU financial services to ensure member satisfaction and consistently meet referrals goals. Assists in sales and member service promotional efforts. Focuses and assists internal partners including, Home Loan Center and Business Banking.- Performs such other member service functions that might be needed from time to time and assists others to complete tasks and work assignments.- Effectively incorporates concepts of Deliver Value, Create Loyalty in daily behaviors and interactions with both internal and external members.- Meets or exceeds all behavioral standards of a WECU employee.- Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP) and Customer Due Diligence (CDD) daily to ensure compliance with current regulations. Follows policy and procedures related to OFAC by consistently running new members, entities, beneficiaries, co-signers, non-member parties involved in wires, and non-member check payee names through the Verafin system. Follows policy and procedures related to SARs by monitoring and reporting suspicious activity to the Compliance department. Notifies immediate supervisor of any substantive discrepancies with respect to information obtained under the CIP, including fraudulent identification and fraudulent applications. In addition,consistently notifies members that the credit union verifies certain information when opening a new account. Complete mandatory BSA/AML annual training via online web course.PERFORMANCE STANDARDS:Consistently meets standards in all areas of a Teller position. Consistently meets referral goals. The ability to handle cash transactions quickly and accurately. Must present oneself in a positive, professional, cooperative manner toward members and fellow employees with sound interpersonal skills.EDUCATION and/or EXPERIENCE:Minimum: High school diploma or general education degree (GED); Preferred: related experience and/or training as a teller/service representative, customer service with cash handling or equivalent combination of education and experience. Relevant training in a credit union, bank or other financial institution. Bi-lingual Spanish a plus.LANGUAGE SKILLS:Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Should effectively present information in one-on-one situations to members, potential members and other employees of the credit union.INTERPERSONAL SKILLS:Courtesy, tact and diplomacy are essential elements of the job. Work involves personal contact with other inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.OTHER SKILLS and ABILITIES:Ability to operate general office machines and equipment such as photocopier, fax, adding machine, computer, and currency and coin counter. Ability to accurately add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.ABOUT WECU:WECU is a not-for-profit financial cooperative where members are encouraged to save and borrow responsibly at fair and competitive rates. Headquartered in Bellingham, WA, WECU has over 130,000 members and over $2.0 billion in assets.It is WECU's mission to make a meaningful difference in the lives of our members. We strive to treat both members and staff with honesty and integrity and to be a socially responsible part of our community. WECU also endeavors to be an employer of choice.WECU is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We make employment decisions on the basis of merit and qualifications, and seek to have the best qualified person in every job. WECU policy prohibits discrimination on the basis of race, color, religion, creed, sex, gender, sexual orientation, gender identity, marital status, age, national origin or ancestry, physical or mental disability, veteran status, genetic characteristics or information, or any other consideration made unlawful by federal, state or local laws.

Keywords: Whatcom Educational Cre, Bellingham , Part-Time Teller (Ferndale), Other , Ferndale, Washington

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