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Customer Care Specialist/ part-time weekends

Company: Cloud Security Alliance
Location: Bellingham
Posted on: May 14, 2022

Job Description:

Job DescriptionThis position will support a wide range of customers, members, volunteers, and internal staff through (primarily) a helpdesk support platform. Tasks include direct ticket management and issue resolution via Zendesk, crafting and maintaining articles and FAQs in a static help-center environment, and constantly learning about CSA's many products, departments, and research initiatives. Work will be based out of CSA's Bellingham, WA office, but there is potential for some work to be handled remotely with flexible hours.Associate's degree or equivalentSupport Desk experience a plusComfortable working with a variety of computer programs

Keywords: Cloud Security Alliance, Bellingham , Customer Care Specialist/ part-time weekends, Other , Bellingham, Washington

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