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Supplier Relatons & Performance Mgr I

Company: Cambia Health Solutions, Inc
Location: Burlington
Posted on: March 17, 2023

Job Description:

Supplier Relatons & Performance Mgr ITelecommute Option - MUST reside in ID, OR, UT or WA WHO WE NEEDThe Supplier Relationship and Performance Manager I is responsible for managing the day-to-day delivery and service quality of third party service providers nationally and internationally. The role will focus on measuring efficiencies and performance of a service provider using measures appropriate to the products and services delivered. This position may collect and analyze data for supplier performance improvement activities and maintain strong customer relationships while contributing to saving opportunities and helping mitigate risk.Preferred Key Experience:

  • Experience working with cross-functional operational teams and demonstrated ability to interact and communicate with leadership at all levels.
  • Proficient analytical skills and critical thinking. Experience with defining root cause and implementing process improvement solutions.
  • Strong knowledge of the Microsoft Office/Office 365 suite (Specifically Excel & PowerPoint). Experience with tools such as Power BI, SharePoint and Smartsheet is a bonus.
  • Basic understanding of Health Insurance.Normally to be proficient in the competencies listed belowThe Supplier Relationship and Performance Manager I would have
    • Bachelor's degree in Business Administration, Computer Science, Information Systems or a related field
    • 4 years of experience in healthcare insurance operations and/or managing technology service providers, to include leading complete projects/programs and working with third party service providers,
    • Or an equivalent combination of education and experience.
    • Functional knowledge with appropriate business or IT area is preferred.YOUR ROLE:
      • Acts as the primary point of contact for service provider delivery leads.
      • Accountable for managing SLAs and operations support functions, including Audits, Workflow, Delivery and Oversight Change Control and Escalations, Reporting, Training and Knowledge Management.
      • Responsible for managing the performance and delivery of service providers performing end-to-end health insurance or IT operational processes.
      • Interfaces with operations or technology leadership to manage corporate goals, targets and initiatives.
      • Identifies, mitigates and manages service provider operational risks and issues.
      • Ensures completion of service provider audits and maintains audit processes, tools and staffing.
      • Partners with internal resources to maintain service provider workflow.
      • Manages operational, technical and project related change control and escalations
      • Oversees the maintenance of service provider training and knowledge management content.
      • Identifies operational reporting needs and work with internal resources to design, develop and implement reports.
      • Continuously drives to ensure and improve program quality, budget adherence, and successful outcomes.
      • Success may be measured along multiple dimensions, including, but not limited to, productivity, business sponsor or member satisfaction, and account retention.
      • May utilize analytical tools such as Excel and Tableau to analyze vendor performance or conduct other vendor business reviews and present findings to leadership.WHAT YOU BRING:
        • Strong functional knowledge of healthcare insurance processes, IT processes, regulations and customer needs.
        • Proven experience in defining and developing service level agreements (SLAs).
        • Experience working with service providers to deliver on key objectives and deliverables.
        • Demonstrated experience in facilitating the design and implementation of core people, process and technology improvement solutions.
        • Proficient analytical skills, with the ability to analyze complex situations, learn quickly and synthesize corresponding solutions, options and action plans.
        • Ability to coordinate cross-functionally to drive solutions and resolve issues in a timely and effective manner.
        • Ability to communicate effectively, verbally and in writing, with all levels of leadership.
        • Proficient facilitation skills, including the ability to resolve issues and build consensus among groups of diverse stakeholders.
        • Ability to track and analyze performance data and translate data in to insights for decision making.
        • Strong project management skills with the ability to lead, prioritize and track activities.

Keywords: Cambia Health Solutions, Inc, Bellingham , Supplier Relatons & Performance Mgr I, Other , Burlington, Washington

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