Office Intake - SUD Program - Bellingham Recovery Center - Whatcom County
Company: CCSWW
Location: Bellingham
Posted on: March 19, 2023
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Job Description:
Full-time position starting at $19.50 - $20.28/hr. (D.O.E) with
COMPETITIVE BENEFITS INCLUDING:Generous PTO: Paid Sick Time, Paid
Vacation (15 days for F/T Employees), 11.5 Agency Paid Holidays,
plus 2 Personal HolidaysMedical, Dental, Vision, Basic
Life/AD&D and Long-Term DisabilityHealth Savings Account and
Flexible Spending Account 403(b) Retirement Plan and Employer
Contribution Pension Plan2% Annual Longevity IncreaseEmployee
Assistance ProgramProgram Description:The CCS NW Recovery Centers
provide a full continuum of outpatient Substance Use Disorder
treatment services. CCS provides treatment to youth, adults, and
their families. The CCS NW Recovery Centers are a safe, nurturing,
and enriching environment where all are treated with dignity and
respect, and where clients and their families become empowered to
make healthy changes to stop the destruction of alcoholism and
other drug dependencies. CCS emphasizes a broad range of approaches
to the treatment of alcoholism and other drug dependencies,
striving to serve those most in need. The philosophy of CCS NW
Recovery Centers is that treatment is most effective when it is
"family-centered".Position Description:Incumbent is responsible for
determining the nature of the clients request for service, in order
to assist the consumer with appropriate connection to services
offered by the Recovery Center. Incumbent provides reception for
SUD Recovery Center and maintains waiting room area. Incumbent is
responsible for performing intake and receptionist duties as
assigned.Schedule appointments and perform intake tasks in the
collection of client demographic data where necessary. Maintain
counselor schedules in the Office Hours Scheduler.Enter counselor
schedule changes as soon as they are turned in.Responsible for
understanding, and maintaining up-to-date information on the time
line requirements for initial appointments specific clients may
have due to County and/or contractual agreements. Prior to initial
assessment being scheduled ensure that screening tasks are
completed and collection of documents needed for assessment is
available.Receive incoming calls (take messages, refer, or respond)
including screening telephone calls and/or walk-in requests to
determine if patient is appropriate for substance abuse disorder
services.Call clients to confirm all appointments for the following
day.Check in individual and group sessions. This includes looking
each client up in Medisoft, creating an event slip and collecting
any payment that is due.Ensure that the Clinician has the
appropriate documents (including medical coupons, insurance cards,
etc.) when the client arrives for the appointment. Ensure all
sliding fee scale clients complete process to determine assessment
cost and payment.Welcome and greet all walk-in clients and public
in a timely and friendly manner. Answer questions and provide
agency information to public.Receive client payments and issue a
receipt for each payment received following standard operating
procedures. Keep money and receipt book balanced and assist with
the daily deposit.Distribute blank income verification and
update/change forms to clients on a monthly basis.Check
voice-mailthroughout the day, transcribe and distribute
messages.Assist with verification of on-linemedical coupon
eligibility for all new incoming or re-admitted clients.Open all
substance abuse disorder client files and forward to appropriate
clinician.Post all individual and group sessions in Medisoft
daily.Post all urinalysis slips daily.Perform and document that
checks and balances have been done to ensure all services are
posted.Provide secretarial support (i.e., data processing, copying,
and filing) to agency programs as needed.Forward requests for
client information received from other agencies, courts, etc. to
the appropriate clinician.Process and deliver out-going mail. Open,
sort, and distribute incoming mail.Provide back up for other
support staff during vacations, sick leave, etc.Maintain meeting
room schedule.Responsible for the daily maintenance of office
equipment (i.e., copy machine, fax machine, laser printer, postage
machine, etc.).Assure that all office supplies are in stock at all
times and supplies are organized. Requisition supplies as
needed.Filing ResponsibilitiesLocate and pull any old or missing
clinical files for clients returning to the agency.Create new
clinical files to ensure there 10 youth and 10 adult files
available at all times.Assist with filing when needed.Access to and
protection of PHI:Responsible for upholding a culture of privacy
and security in highly confidential work environment (HIPAA covered
entity service area).Complies with all CCSWW policies and
procedures that involve access to and safeguarding of client
Protected Health Information (all forms). Perform Other Work
Related Duties as Assigned.High School Diploma or GED1 year prior
office experience.The ability to effectively interact with
clients/public and the ability to deal with crisis situations. Good
composition and interpersonal skills are required as is the ability
to prioritize work and meet deadlines.Computer literate with the
desire and ability to learn new computer software.Excellent
organizational, communication and customer service skills.Advanced
ability to multi-task and work in a fast paced environment.Support
and uphold the mission, beliefs and values of Catholic Community
Services and Catholic Housing Services.Support and contribute to a
creative, collaborative and respectful environment that promotes
teamwork.Demonstrates the necessary attitudes, knowledge and skills
to deliver culturally competent services and work effectively in
multi-cultural situations.Demonstrated commitment to the
preservation of a workplace that embraces diversity and
inclusivity.Criminal History Background Checks are required prior
to employment.PREFERRED:Experience with non-profit
agencies.Experience with Medical Office Billing and Scheduling
Software Systems.Experience with multi-line phone systems.For
internal candidates/union positions only: Compensation is set by
agreed to language in the Collective Bargaining Agreement between
CCSNW & SEIU 1199NW and determined based on experience.
Keywords: CCSWW, Bellingham , Office Intake - SUD Program - Bellingham Recovery Center - Whatcom County, Other , Bellingham, Washington
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