Client Service Specialist
Company: Umpqua Bank
Location: Blaine
Posted on: September 10, 2023
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Job Description:
Client Service Specialist
Retail Banking Group
Blaine,Washington
**Description**
**About Us:**
Umpqua Bank is a publicly traded financial holdings company,
headquartered in the Pacific Northwest with 6,000+ employees, which
offers banking services to customers throughout the nation. Its an
especially exciting time to join our team as, following the recent
merger with Columbia Bank, we have grown to become a leading
western-based regional bank with more than $50B in assets under
management and an unwavering commitment to our associates, our
customers, and our communities.
We create a great place to work by offering a special brand of
relationship banking and by providing a culture where associates
thrive. Associates who embody our core values fit in well here and
we are eager to meet candidates who demonstrate behaviors that
align with Trust, Ownership, Growth, Empathy, Teamwork, Heart,
Enjoyment, and Relationships.
**About the Role:**
This position processes a variety of customer account transactions
quickly, accurately, and confidentially. A Level I client service
specialist provides an exceptional banking experience to our
customers by building relationships and offering appropriate
products and services.
+ Performs cash handling functions (deposits, withdrawals, cash
advances, payments, transfers, check cashing, etc.).
+ Balancing cash drawer and Client Service Specialist
transactions.
+ Learning basic knowledge of new and existing products and
services.
+ Discuss and access customers financial needs to identify and
offer appropriate products and services.
+ Secure against loss by ensuring safekeeping of money in cash
drawer and prompt accounting or transfer of funds.
+ Identify fraudulent activity.
+ Read, understand and follow all relevant SOPs.
+ Perform and support daily tasks that maintain the integrity of
the branch (balance ATM, process night drop, balance negotiable
instruments, process returned mail, balance credit card machine,
monitor lobby rate sheets and brochures).
+ Supports referral goals for branch by focusing and identifying
and referring basic bank products to the appropriate business
partner.
+ Provides an extraordinary customer experience.
+ Other tasks as assigned.
**About You**
+ High School Diploma or GED.
+ Some experience in customer service preferred.
+ Bilingual preferred.
+ Ability to work in a fast-paced, cash handling environment.
+ Maintain a professional demeanor at all times.
+ Strong organizational and time management skills.
+ Ability to work effectively as part of a team.
+ Ability to pass Client Service Specialist training programs.
+ Builds relationships with customers and internal teammates.
+ Ability to perform repetitive finger, hand, and arm
movements.
+ Ability to think critically and provide appropriate
solutions.
**Our Benefits:**
We offer a competitive total rewards package including base wages
and comprehensive benefits. The pay range for this role is $18.00 -
$21.63 and the pay rate for the selected candidate is dependent
upon a variety of non-discriminatory factors including, but not
limited to, job-related knowledge, skills, and experience,
education, and geographic location. The role may be eligible for
performance-based incentive compensation and those details will be
provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage
(medical, dental, and vision plans), a 401(k)-retirement savings
plan with employer match for qualifying associate contributions, an
employee assistance program, life insurance, disability insurance,
tuition assistance, mental health resources, identity theft
protection, legal support, auto and home insurance, pet insurance,
access to an online discount marketplace, and paid vacation, sick
days, volunteer days, and holidays. Benefit eligibility begins the
first day of the month following the date of hire for associates
who are regularly scheduled to work at least thirty hours
weekly.
**Our Commitment to Diversity:**
Umpqua Bank is an equal opportunity and affirmative action employer
committed to employing, engaging, and developing a diverse
workforce. All qualified applicants will receive consideration for
employment without regard to race, color, national origin,
religion, sex, age, sexual orientation, gender identity, gender
expression, protected veteran status, disability, or any other
applicable protected status or characteristics. If you require an
accommodation to complete the application or interview(s), please
let us know by email: **[email protected]**
**To Staffing and Recruiting Agencies:**
Our posted job opportunities are only intended for individuals
seeking employment at Umpqua Bank. Umpqua Bank does not accept
unsolicited resumes or applications from agencies and Umpqua Bank
will not be responsible for any fees related to unsolicited resume
submissions. Staffing and recruiting agencies are not authorized to
submit profiles, applications, or resumes to this site or to any
Umpqua Bank employee and any such submissions will be considered
unsolicited unless requested directly by a member of the Talent
Acquisition team.
Keywords: Umpqua Bank, Bellingham , Client Service Specialist, Other , Blaine, Washington
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