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Seasonal Customer Care Associate

Company: School Specialty, Inc
Location: Bellingham
Posted on: May 11, 2019

Job Description:

This position is a seasonal position beginning in April 2019, based out of our Bellingham, WA office.Are you ready to make a difference??School Specialty is dedicated to changing education for the better. That means working closely with educators, sharing experience, and traveling into unchartered territories together. - Are you ready to join us on the journey?This position reports to a Team Leader and is responsible for receiving, reviewing, and analyzing customer orders to verify order information accuracy.We are looking for a highly motivated professional that wants to be part of a winning team. ? We give you the opportunity to work at a company where you can contribute, grow, and make your own path to success. ? The rest is up to you. ?Summary of essential job functions

  • Receive and processe phone, fax, e-mail and/or mail orders. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
  • Review and verify phone, fax, e-mail and/or mail order accuracy. ? ? ? ? ? ? ?
  • Compile and distribute orders. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
  • Verify data and order information accuracy. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
  • Monitor customer orders and follow through to completion accurately and within customer and Company time frame.
  • Identify special order instructions. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
  • Review discrepancies in data and review with appropriate Customer Care team member/Supervisor and provides necessary follow-up
  • Process customer specific pricing discrepancies
  • Process large volume of project orders in a team environment as assigned
  • Complete outbound phone calls for order clarification
  • Process electronic orders through an external database as assigned
  • Exercise care within work environment to prevent injuries. Support and follow all company safety policies and procedures (for individual contributors)Change is part of our daily routine, which means you have the chance to leverage your creativity and imagination every day. You?ll be encouraged to push the envelope, to lead through action, and to innovate regardless of your role. We?re shooting for nothing short of greatness. ? These aren?t just words, this is how we work. Are you up for it?:
    • Minimum one year data entry and/or keyboarding experience.We?re determined to positively impact the future, one child at a time. ? If you share our passion, we need to talk.Imagine what we could do together.Core CompetenciesAction Oriented ? Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Business Insight ? Applying knowledge of business and the marketplace to advance the organization?s goals.Collaborates ? Building partnerships and working collaboratively with others to meet shared objectives.Customer Focus ? Building strong customer relationships and delivering customer-centric solutions.Drives Results ? Consistently achieving results, even under tough circumstances.Ensures Accountability ? Holding self and others accountable to meet commitments.Plans and Aligns ? Planning and prioritizing work to meet commitments aligned with organizational goals.
      • The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
      • School Specialty, Inc. is a Drug Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
      • EEO/AA including Vets and Disabled
      • If you need a reasonable accommodation for any part of the employment process, please contact us by email at [Click Here to Email Your Resum?] and let us know the nature of your request and your contact information. Openings 10

Keywords: School Specialty, Inc, Bellingham , Seasonal Customer Care Associate, Other , Bellingham, Washington

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