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Client Experience Associate

Company: Non-GMO Project
Location: Bellingham
Posted on: September 11, 2019

Job Description:

It's an exciting time at the Non-GMO Project! We're growing rapidly and changing the world for the better through the pursuit of our Mission to preserve and build sources of non-GMO products, educate consumers, and provide verified non-GMO choices.We're looking for a talented Client Experience Associate to join our team! In this role, you'll help hold responsibility for the satisfaction of and our growth in relationship with participants in our Product Verification Program. We'll be looking to you to provide exceptional support to participants in the Product Verification Program, including supporting strategic accounts and contributing to the ongoing improvement of processes within the program. And, yes, there will be some administrative day-to-day support work you'll need to help with as well.You'll need to be comfortable working in a mission-driven organization. We're also looking for you to be able to effectively develop relationships with clients, while also being able to understand and talk with them about fairly technical aspects of the Non GMO Project Standard. The Client Experience Associate will report directly to the Client Experience Manager and will work with the Client Experience (CX) Team to further develop our rapidly growing verification program.ResponsibilitiesCultivate strong relationships with clients through administrative and technical support (phone and email) Work with the CX Team to support strategic account management Provide education about the verification process, third-party service providers, the Non-GMO Project Standard, and the organization's missionRepresent the organization in client interactions and at industry eventsFacilitate the delivery of legal agreements and manage the storage of agreements Use task management software to collaborate with team members, efficiently respond to client requests, and evenly share the workloadComplete additional projects relative to client satisfaction and programmatic improvement as needs arise (examples include: market research, participant surveys and interviews, and newsletters)Proactively build technical knowledge of the natural food industry, genetic engineering, and agricultureParticipate in team meetings and share best practices by creating standard operating procedures that improve the quality of work and efficiency of the teamRequirementsAssociate or undergraduate degree in environmental studies, science, business, marketing, communications or similar field OR equivalent work experience 1-3 years of experience providing direct client-facing supportA demonstrated interest in food systems, the natural products industry, and the GMO issueOutstanding written and oral communication skillsAbility to communicate complex, technical concepts in a clear and simple mannerAbility to work independently and effectively as part of a teamSelf-motivated and willing to take on additional projects as needed Strong time and task management skills; ability to manage multiple client situations, needs and inquiries simultaneouslyProficiency working in a CRM, database systems, Google Suite, and Microsoft Office Able to work on-site in Bellingham, WAAble to travel to industry events on occasionEmployment typeFull-time, non-exemptProfessional LevelEntryBenefits includeHealth, vision, and dental insurance (70% of premiums covered)Paid time off: 9 paid holidays, your birthday, 8 sick days, paid vacation starting at 10 days and accruing up to 21 days a yearEmployee training & development budget401k Retirement Plan Variable payHow to ApplyTo apply, please submit a cover letter and resume. Your cover letter should address your interest in working with the Non-GMO Project and particular skills or strengths you feel would make you a good fit for our team.ilCGea862d

Keywords: Non-GMO Project, Bellingham , Client Experience Associate, Other , Bellingham, Washington

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