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Electrical/Technical Support Representative

Company: EnerSys
Location: Bellingham
Posted on: July 31, 2020

Job Description:

Join the Outback Power Technical Support team, supporting the future of renewable power. EnerSys/ Alpha Power/ Outback Power has an immediate need for a Level II Technical Support Representative (TSR) for its growing office in Bellingham, WA. This position provides technical support for Outback Power products to customers in a small call center environment. The goal is to provide thorough and timely professional responses to customers, sales staff, and inside support staff. Duties and Responsibilities: Technical support for Outback Power products in a help desk environment Track and document technical incidents in a CRM Review technical questions and develop timely, competent answers for customers and staff Communicate with multiple departments to ensure customer satisfaction Document known technical issues and write knowledgebase articles Develop product-specific eLearning content for a learning management platform Develop and write application notes in collaboration with Engineering and Product Management Provide technical assistance to service centers/repair depots Participate in department and company meetings such as product failure analysis, customer historical analysis, procedure development, and modification Take a leadership position when needed Assist with reports and testing equipment as needed Minimum Qualifications: 2-year degree in electrical engineering, electronic repair, technology, other OR equivalent military training 2 to 4 years in technical support or electronics technology Understanding of power electronic equipment architecture Working knowledge of system troubleshooting Ability to work with limited direct supervision Ability and willingness to be a team leader Strong verbal, telephone and written communications skills Basic knowledge of Microsoft Office applications and the Internet Basic Knowledge of 120/ 240 split phase power solutions Basic knowledge of Solar Power; PV panels, charge controllers, inverters and batteries Record of accomplishment providing quality tier one or tier two customer support APPLY ONLINE: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=1524&company=EnerSysDP2

Keywords: EnerSys, Bellingham , Electrical/Technical Support Representative, Professions , Bellingham, Washington

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