HVAC / Electrical Service Dispatcher

Company: West Mechanical Inc.
Location: Bellingham
Posted on: May 9, 2022

Job Description:

Job Description West Mechanical is a local HVAC, Electrical company serving the greater Bellingham area. We are looking for a motivated, dependable team player with an eye for detail to make an immediate impact in our service department as a full time Electrical and/or HVAC Service Dispatcher . We are committed to providing "The Best for the Best" service to our quickly expanding following of loyal and satisfied customers. When you join our team, you are more than a number, you are a valued member of our family. Pay Scale: $20.00 - $28.00, dependent upon experience Spiffs Benefits Hiring Bonus Benefits : Health Insurance, Paid Vacation, Paid Holidays, Paid Sick, and direct deposit Work Hours: 8:00am to 5:00pm, Monday through Friday, some overtime as needed Primary Job Function: Maintain the Electricians and / or HVAC Service Technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for electricians, service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing. Qualifications Desired: 2 years dispatching field personnel within a service-related industry Dispatching experience within electrical industry a huge plus Dispatching within HVAC a huge plus ServiceTitan experience a HUGE plus $1000 hiring bonus for well-qualified applicants Knowledge of electrical or HVAC industry is helpful but not required Advanced customer service skills Ability to multi-task within a fast-paced environment Organizational skill set Geographical knowledge of service area or map reading skills Intermediate to Advanced Computer skills Intermediate to Advanced working knowledge of MS products; Excel, Word, and Outlook High school diploma or its equivalent

Keywords: West Mechanical Inc., Bellingham , HVAC / Electrical Service Dispatcher, Professions , Bellingham, Washington