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Inside Technical Sales

Company: Pacific Woodtech Corporation
Location: Burlington
Posted on: June 21, 2022

Job Description:

Job Summary:Provides Technical sales support for inbound questions from customers Pacific Woodtech - PWT (distributors, Lumberyard personal, builders and homeowners) and from internal sources (Supply Chain/Customer service team, Engineering team, technical sales voice mail/email and Sales email). Communicates daily with customers by phone - discusses technical support sales aids and provides additional product technical support on website. Product knowledge training for PWT account base including benefits and features of PWT products, along with software assistance. Helps development, in collaboration with Business Development Managers- BDMs, educational programs and tools for distributors to increase EWP their technical expertise. -Ability to understand production process and strengths/weakness of PWT products and go to market strategy.Required Knowledge/Skills/Abilities:Thorough knowledge of EWP products and terminology (Residential, Non-Residential, Industrial, and retail (DIY), as it relates to design performance and system selling. -Complete understanding of competitions' product lines, selling style and "go-to-market" strategy. -Computer skills needed to show a high level of technical expertise.

  • -
  • Is always strategic in thinking, plans, and actions.
  • Excellent personal skills (leadership, communication, organization, time management, and problem solving)
  • Assertive and entrepreneurial spirit.
  • Independent, self-directed, and self-motivated.
  • Presentation skills, including PowerPointMinimum Qualifications/Experience:Associates (2-year) degree or more required. Minimum 5 years of experience in technical sales and design of EWP products (I-Joist, LVL, LSL, PSL, GLB). Through knowledge of engineering principles and practices. Understanding of building practices in North America, residential, non-residential, and industrial. Practical computer skills such as Word, Excel, EWP layout and sizing software, and Microsoft Outlook.Major Job Responsibilities:Bridge for Supply Chain/Customer service team and BDMs to provide customers with technical and application support of PWT's product line (non-Engineering, such as repairs or calculations). Monitor all inbound activity from the technical & sales voicemail to assure customers have been assisted in their technical requests. Provide guidance and direction on the use of all PWT technical literature and design/support tools. Provides direction and support for "where do I buy your product" requests (works with BDMs to ensure those requests are directed to the correct PWT channel partner). On-board and manage all software requests (CSD). Provides pro-active review, management, and fulfillment of PWT literature and SWAG for external distribution- coordinating deployment with BDM's and Supply Chain. Maintain, monitor, and restock sample packs for external deployment as directed by BDM's. -Gathers and tracks competitor offering (product, series, grade, ordering requirements) by region.Supervision given/received:Directly supervised by President. -Must exercise considerable degree of ingenuity, initiative and independent judgment within the President guidelines and company policies. -Does not supervise other employees.Internal communications:Frequently communicates with President and BDM's. -Also regularly interacts with customer service managers, supply chain team and engineering team.External communications:Communicates daily with customers by phone.Work Environment:Office is in home, regional office, or at the PWT factory. -Maintains a flexible work schedule to accommodate customers.Travel Requirements: (25% or as required)Travel activity will be based upon BDM recommendations and President approval. - -Activity will include major industry trade shows or expos (NAWLA Traders Market, Deck Expo, etc.) -Dealer (lumberyard) trips to include reviews, educational and product knowledge trips, or a requested for current and prospective downstream customers. Specifier (architect or engineer) training educational events as directed by President and BDM.Benefits
    • 100% Premium paid benefits for you and your dependents, that includes medical, dental and vision.
    • Life Insurance
    • Paid Holidays
    • Paid Vacations
    • 401K with a 4% match
    • Scholarship program for all employees' dependents

Keywords: Pacific Woodtech Corporation, Bellingham , Inside Technical Sales, Sales , Burlington, Washington

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