Customer Service Representative
Company: Transdev
Location: Everett
Posted on: April 20, 2024
Job Description:
Description$5,000 Sign on Bonus! What we offer:$22.03 hour
starting wageMedical/Dental/Vision health benefits- Blue Cross Blue
Shield of Illinois401(K) retirement planPaid time off - up to 14
days paid vacation in your first year!Paid sick time offPaid
holidaysAbility to advance your career Overview: The CSR (Customer
Service Representative) investigates, resolves, documents, and
responds promptly to basic customer complaints and positive
feedback in accordance with company policies and procedures.
Responsibilities:
- Answers incoming calls to the customer service team.
- Receives customer inquires and complaints.
- Answers questions and provides information about services.
- Clearly and accurately documents issues.
- Resolves customer inquires relating to transportation;
communicates resolution to customers.
- Other duties as assigned. Education and Experience Preferred:
- High school diploma or equivalent, such as GED, required.
- Up to 2 years of customer service or basic office experience
preferred. Skills and Knowledge Required:
- Pleasant telephone voice/manner.
- Strong written and oral communication skills.
- Strong listening skills.
- Ability to remain courteous with difficult or angry
customers.
- Basic computer knowledge/PC experience.
- Some locations require bi-lingual skills.
- Travel requirement Pre-Employment Requirements:
- Must submit to drug testing and a background check. Physical
Requirements:
- Must be able to work shifts or flexible work schedules as
needed.
- 100% of work is accomplished indoors and in air conditioned or
well ventilated facilities.
- Work is accomplished at a workstation or in a cubicle space
equipped with a telephone, headset, and computer.
- Work environment are generally noisy and the employee is
generally subjected to long periods spent sitting, typing, or
looking at a computer screen. About Transdev: Based near Chicago,
Transdev is the largest private-sector operator of multiple modes
of transit in North America, including bus, rail, streetcar,
paratransit, and shuttle services. Transdev is committed to being
the trusted partner of cities and transit authorities through
quality execution and innovations in mobility. Its parent company,
Transdev Group, is a leading global operator and integrator of
mobility operating in 17 countries and provides passengers every
day the freedom to connect to what they care about in their cities.
www.transdevna.com The above statements are intended to describe
the general nature and level of work being performed by people
assigned to this classification. They are not intended to be
construed as an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified. The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions
upon request. Transdev is an Equal Employment Opportunity (EEO)
employer and welcomes all qualified applicants. Applicants will
receive fair and impartial consideration without regard to race,
sex, color, national origin, age, disability, veteran status,
genetic data, gender identity, sexual orientation, religion or
other legally protected status, or any other classification
protected by federal, state, or local law.EEO is the Law Poster:
Drug free workplace If based in the United States, applicants must
be eligible to work in US without restrictions for any employer at
any time; be able to pass a drug screen and background check.
Associated topics: customer service representative, internship,
representante de servicio al cliente, service, service
representative, service specialist, support, technical assistant,
technical support, telephone service representative
Keywords: Transdev, Bellingham , Customer Service Representative, Sales , Everett, Washington
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