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Mercury Power Products - Temporary Customer Service Representative

Company: Brunswick
Location: Bellingham
Posted on: May 19, 2019

Job Description:

It is our people behind life's passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you've found your fit. Have what it takes? Join us. Power Products, a business within Mercury Marine's global parts and accessories organization, is a leading provider of branded electrical products, such as battery and power management and digital switching. With facilities in the Netherlands, Mexico, New Zealand, China and the United States, our diverse portfolio includes global marine, specialty vehicle, mobile, industrial power and transportation aftermarket products. We provide substantial engineering resources, technical know-how, and industry-leading integration and solution capabilities to marine and other recreational and specialty vehicle markets, along with upfront design expertise. Power Products LLC is seeking a Customer Service Rep located at its Menomonee Falls, WI location. The position will be responsible for the effective account management of our customers including the assurance of on-time order management and issue resolution. Key Responsibilities include: * Provides proactive and superior service to all external and internal customers. This responsibility includes maintaining a professional and positive attitude at all times. * Manages the processing and on time delivery of all customer orders received via multimedia avenues including Customer Portals, EDI, e-mail and fax. * Executes on customer inquiries including product pricing, product availability, order expediting, product questions and general service related questions. * Processes product returns following company guidelines. * Takes ownership and resolves all internal and external customer problems identifying root cause issues and corrective actions. * Works with cross functional teams to fulfill and expedite orders, proactively communicating issues or changes in delivery to customers. * Develops a general working knowledge of the product line and is familiar with promotions and pricing schedules - including the ability to answer customer questions that cross competitive product lines. * Identify opportunities to improve our order management processes. Participate in continuous improvement efforts. * Works closely with Sales Managers and Sales reps to support and enhance customer relationships. Requirements: * High School Diploma or equivalent. * Proficiency in English. * Strong verbal and written communication skills and interpersonal skills. * High customer service orientation and continuous improvement mindset. We are the people behind life's passions. Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrservicecenter@brunswick.com or 1-888-735-4767. Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled EEO is The Law - click here for more information Brunswick and Workday Privacy Policies #Brunswick CorporationSDL2017

Keywords: Brunswick, Bellingham , Mercury Power Products - Temporary Customer Service Representative, Sales , Bellingham, Washington

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