BellinghamRecruiter Since 2001
the smart solution for Bellingham jobs

Customer Service Representative - Tier 3

Company: eXcell
Location: Redmond
Posted on: October 24, 2019

Job Description:

Did you know that Gartner positioned as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today! The Customer Service Representative is responsible for providing support to key Enterprise Agreement customers and partners globally. This role is responsible for assessing non-technical support escalations to solve the most challenging usage, reporting, and Enterprise Portal problems faced customers. The role involves troubleshooting, analyzing, escalating, documenting, and communicating to the various stakeholder communities as appropriate for each escalation. This is an opportunity to gain great experience and insight in the enterprise / volume licensing space. Candidate will work on a reactive and proactive basis with customers to ensure they have the best experience using the client cloud platform and all related offerings. This skill set and the problems being solved are very specialized and require a candidate who can think outside of templated responses and is comfortable working across numerous internal tools, databases, and queries to assess the customer s situation. Qualifications:

  • Junior to mid-level (2-5 years) of related industry experience
  • Experience in Tier 3 escalations support and customer advocacy focus for billing and account management issues on the enterprise level
  • Experience with managing multiple deliverables and adhering to KPIs simultaneously
  • Ability troubleshoot basic Windows-based issues independently
  • Extensive direct contact with customers (email / Teams or similar VOIP and screensharing services) wanted
  • Background in Cloud Platform technology preferred
  • Experience in delivering strong metrics such as such as customer satisfaction (CSAT), quick initial response (IR) times, timely follow-up responses preferred
  • BA / BS preferred W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** Supports Equal Employment Opportunity** , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, Bellingham , Customer Service Representative - Tier 3, Sales , Redmond, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales Manager
Description: Manager, Sales - Who We Are: -WAVSYS as an award winning technology services provider with employees and contractors located across the United States. We believe collaboration, teamwork and excellence (more...)
Company: WAVSYS
Location: Seattle
Posted on: 11/14/2019

Real Estate Salesperson
Description: Job Description We are actively looking for a Real Estate Salesperson to join our growing team. This is an ideal job for a skilled salesperson who wants to hone their sale's skills and earn the right (more...)
Company: Dupuis Team with Keller Williams West Sound
Location: Silverdale
Posted on: 11/14/2019

Real Estate Buyer's Agent
Description: Job Description Traditionally, a Real Estate Buyer's Agent provides an updated index of available properties to interested customers. However, due to new technology, the Buyer's Agent role has evolved. (more...)
Company: Dupuis Team with Keller Williams West Sound
Location: Edmonds
Posted on: 11/14/2019


Insurance and Financial Sales - LIFE INSURANCE LICENSED REQ'D (Bellevue,WA)
Description: CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world and help families at the same time We have a wide range of mortgage (more...)
Company: The Alliance
Location: Bellevue
Posted on: 11/14/2019

Mortgage Sales Assoc (SAFE)
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application (more...)
Company: Wells Fargo Bank
Location: Kirkland
Posted on: 11/14/2019

Real Estate Agent - Flexible Work Schedule
Description: br Job DescriptionA Real Estate Agent is an integral part of a real estate transaction. They represent their clients by getting to know their preferences, representing them during negotiations, and (more...)
Company: John L. Scott Real Estate
Location: Silverdale
Posted on: 11/14/2019

Remote Overnight Trust & Safety Agent (Seattle)
Description: Who we are:Rover.com connects pet parents with the world's largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs (more...)
Company: Rover.com
Location: Seattle
Posted on: 11/14/2019

Mortgage Sales Assoc (SAFE)
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application (more...)
Company: Wells Fargo Bank
Location: Woodinville
Posted on: 11/14/2019

Customer Service Representative Bonus
Description: POSITION SUMMARY: With an appropriate knowledge of the Company's services and processes, a Customer Service Representative I works under the direct supervision of the Customer Service Supervisor to deliver (more...)
Company: Republic Services
Location: Seattle
Posted on: 11/14/2019

Mortgage Sales Assoc (SAFE)
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application (more...)
Company: Wells Fargo Bank
Location: Edmonds
Posted on: 11/14/2019

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Bellingham RSS job feeds