Night Program Assistant at Otto's Place
Company: Compass Housing Alliance
Location: Seattle
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: ABOUT THE POSITION:
The Program Assistant observes, records, and responds as needed to
the comings and goings of guests/residents/participants and staff,
and maintains a safe and comfortable environment, to respond to
issues as appropriate. They serve as a member of the program
services team; they support and work with them to serve the
community by providing trauma-informed assistance. This is a
unionized position, represented by Local 8 of the Office and
Professional Employees International Union (OPEIU). ABOUT THE
PROGRAM: Otto’s Place Enhanced Shelter removes barriers for
individuals transitioning out of homelessness by combining
overnight shelter with 24/7 on-site support services and intensive
case management, behavioral clinician, including housing
navigation. In addition to services, we offer 100 individual
sleeping areas for male-identifying guests, meals, laundry, and
service pets. This combination of shelter and services enables us
to meet people where they are and build a supportive community to
help people currently living in tents or encampments to move toward
stability. Referrals are directed by the City of Seattle’s Hope
Team. ABOUT THE ORGANIZATION: Compass Housing Alliance develops and
provides essential services, shelter, and affordable housing so
that everyone in our community has a safe place to call home. We
envision a world in which every person lives in a safe and caring
community. Compass offers an open, supportive, and challenging work
environment committed to promoting the dignity and well-being of
each person that we serve. We recognize the value that different
perspectives and cultures bring to the organization. All employees
are expected to make efforts in their work and in their conduct to
be welcoming to all. Compass is proud to be an affiliate agency of
Lutheran Community Services Northwest (LCSNW). LCSNW partners with
individuals, families, and communities for health, justice, and
hope by providing support services in key areas such as behavioral
health, child welfare, refugees, and support to aging adults and
people with disabilities to live independent lives. To learn more
about the agency, visit www.compasshousingalliance.org. LOCATION:
Pioneer Square Neighborhood (Seattle, WA) REPORTS TO: Shift
Supervisor & Program Coordinator FLSA STATUS: Non-Exempt SCHEDULE:
Fri-Mon 11:55pm-8am with weekly staff meeting Thursdays from
1pm-2pm MEAL PERIOD: Paid (30-minutes) SALARY RANGE: $26.99 per
hour (Level 1*) including an additional $1.75 per overnight hour
*Step 2 increase of 2.5% after 12 consecutive months of employment
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties,
responsibilities, and activities may change or be assigned at any
time with or without notice. The employee in this position must be
able to read, write, and understand English. Direct Services
Provide trauma-informed monitoring of activity in and around the
building to ensure safety, security, and comfort of
guests/residents/participants and staff. Mediate conflicts and
provide de-escalation and crisis intervention; model appropriate
problem solving and refer to appropriate services as needed. Assist
in support of program activities. Including meal services,
assisting guests/residents/participants with tasks such as laundry
access and/or instruction, group activities, or other similar
activities. Engage guests/residents/participants to assess needs
providing immediate and appropriate information and referrals.
Respond to guests/residents/participants issues as appropriate or
as directed by program management and/or property management.
Report guest/resident/participant and/or building needs to
management and ensure supply/equipment is in stock for use. Monitor
security cameras, make periodic security rounds of the building,
check lights, doors, and windows, and investigate noise and other
complaints. Log all actions, incidents, rule enforcements, and
report unusual or sensitive matters to the Program Coordinator
and/or Manager. Control after-hours front door/access and monitor
guest/resident/participant log enforcing rules and restrictions.
Follow building/staff safety and emergency procedures according to
program and agency policies. Perform light janitorial duties, as
assigned. Leadership Recognize the value that different
perspectives and cultures bring to the organization. Maintain a
favorable working relationship with all other agency employees to
foster and promote a cooperative and harmonious working climate.
Project a favorable image of the organization to promote its aims
and objectives and foster and enhance public recognition and
acceptance of all its areas of endeavor. Perform all duties and
responsibilities in a timely and effective manner in accordance
with established agency policies to achieve the overall objectives
of this position. KNOWLEDGE, SKILLS, AND ABILITIES Ability to
maintain a high degree of confidentiality, tactfulness, and respect
for participants from diverse backgrounds and identities.
Demonstrated knowledge of best practices in de-escalation, crisis
intervention, and stabilization skills. Demonstrated knowledge of
local resources and services for individuals who are experiencing
homelessness or housing instability. Manage difficult interpersonal
situations effectively and know when to seek out support from your
manager when needed. Ability to work in a fast-paced environment
with frequent interruptions and crisis situations. Ability to set
and maintain boundaries in a professional manner. Ability to follow
agency policy and procedures to maintain safety and security within
the facility. Follow sound interpersonal boundaries and emotional
intelligence. Relate openly and comfortably with people from all
backgrounds while valuing different points of views. Promote a team
environment that values, encourages, and supports differences. Work
independently and as part of a team, particularly to exercise sound
decision making in the absence of supervision, with strong
collaboration skills. Excellent written and verbal communication
skills with ability to communicate effectively about technical
problems and solutions. Strong problem-solving skills are required
to be successful in this role. Aptitude for learning new technology
skills with Microsoft products and other internet-based software.
Ability to learn new functions on office equipment and devices
(printer, scanner, projector, mailing machine, copier). EDUCATION
AND/OR EXPERIENCE At least 1 year of experience in a social/human
service setting, preferred. Awareness and/or training around
belonging, compassion, and meeting people where they are,
preferred. Familiarity with topics of housing instability, mental
health, substance use, sexual assault, and/or domestic violence,
preferred. Experience working in an environment where language may
be a barrier, preferred. Current WA State Food Handlers Permit,
preferred (If not current, will be sponsored within 1-month of
hire). Work experience is a key factor for success in this role. In
addition, success in this role requires a passion for knowledge and
drive for continuing professional development or education. A
degree in human/social services or related field would be a
complement to the required experience. Requirements: PHYSICAL
DEMANDS While performing the duties of this job, the employee is
regularly required to talk and listen. The employee is frequently
required to stand, walk, use hands to finger/handle/feel/type, and
reach with hands and arms. Requires the ability to occasionally
push, pull, lift, and/or carry supplies up to 20 pounds. Work takes
place in a social services/shelter/supportive housing environment
where long periods of sitting, working on a computer, walking to
various work areas, going up and down stairs, and standing are
required. Mental efforts like attention to detail, interacting with
others in-person and through email, using critical thinking skills
to strategize, develop and implement business plans, create, and
edit documents, listen, and participate verbally at meetings. In
compliance with the ADA Amendment Act, should you have a disability
that requires assistance and/or reasonable accommodation with the
job application process, please contact the Human Resources
department via phone at 206-474-1100 or via e-mail at
HRInfo@compasshousingalliance.org. WORK ENVIRONMENT The work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. The noise level in the work environment is
normal. Compass programs are housed within a human services
environment in the Greater Seattle area. Our diverse
client/guest/resident community includes many single, formerly
homeless adults who lack any family support system. Compounding the
constraints of poverty, our community includes individuals who are
physically and/or mentally disabled, persons living with AIDS,
those who struggle with chemical dependencies, veterans, and
vulnerable, elderly adults. Working at Compass will mean that you
will be near the people we serve. Employees can reasonably be
anticipated to come in contact with hazardous chemicals, bloodborne
pathogens (BBP), and other potentially infectious materials (OPIM)
which require following basic safety precautions. Regular training
will be provided by Compass that covers all elements of the
occupational exposures, such as BBP, OPIM, and hazardous chemicals,
expected to be found in the work environment. This position is not
eligible for remote work; it requires onsite work only. Compass
facilities are monitored with camera surveillance equipment for
safety and security purposes. The cameras will generally be
utilized only in public areas where there is not a reasonable
expectation of privacy. However, please be aware that in our
housing facilities, some guests/residents/participants may choose
to utilize their own private surveillance equipment within their
units.
Keywords: Compass Housing Alliance, Bellingham , Night Program Assistant at Otto's Place, Social Services , Seattle, Washington
