Customer Service Representative (Field Position)
Company: Taylor Morrison
Location: Bellingham
Posted on: August 5, 2022
Job Description:
Job Description SummaryAs a Customer Service Representative
working for Taylor Morrison, you will be responsible for providing
excellent customer service with 100% satisfaction to all Taylor
Morrison homeowners. You will support the Customer Service
department in ensuring that all TM homeowner's warranty service is
performed in a timely, efficient, neat, courteous, and professional
manner.WE TRUST THAT AS A CUSTOMER SERVICE REPRESENTATIVE YOU WILL:
(RESPONSIBILITIES)
- Proficient in scheduling through construction software program
Buildpro
- Conduct Taylor Morrison procedures for home reviews
- Address new and current homeowner's concerns demonstrating the
highest level of knowledge and customer satisfaction in a prompt
courteous manner relating to warranty items that need repair within
the parameters of the Warranty Program
- Acts as the primary contact for customers warranty issues,
exhibits solid warranty knowledge, and provides the highest level
of customer satisfaction
- Perform accurate assessments of all service requests submitted
by homeowners and answer any warranty questions timely and
accurately. This includes visiting the homeowner to ensure the
validity of the service requested
- Acquire an understanding of the Taylor Morrison Warranty
Program and Homeowner Maintenance requirements
- Provide a high level of service to our customers and service
representatives using guidelines established in Taylor Morrison's
One-year Warranty Program
- Coordinate and schedule subcontractors to perform the necessary
warranty service repairs in the homeowner's home
- Manage all escalated customer calls to include documentation,
follow-up, and work to assure closure on every claim
- Complete customer service requests timely and accurately while
providing optimal customer service
- Order, update and distribute construction related forms
- Utilize Build-Pro to assist sub-contractors with information
retrieval
- Perform other duties as assignedWHAT YOU WILL NEED:
(COMPETENCIES, BEHAVIORS & ATTRIBUTES)
- Creative/Innovative
- Customer Service Focused
- Dependable/Reliable
- Integrity/Trust
- Prioritization
- Team PlayerABOUT YOU:
- High School Graduate and have a minimum of 3 years of current
or recent experience in a customer service-related position. Some
knowledge of residential construction helpful
- Excellent communication skills and ability to ensure customer
satisfaction
- Computer skills and ability to adapt to company systems
- Possess time management skills
- Must be highly organized and detail oriented
- Problem solving ability
- Ability to multi-task and remain focusedFLSA STATUS: NON-EXEMPT
- This position is considered a non-exempt position for purposes
of wage-hour law, which means that you will be required to keep a
time record and will be eligible for overtime pay.ESSENTIAL
FUNCTIONS:Successful job applicants will be able to perform these
functions. Reasonable accommodations will be made to enable
individuals with disabilities to perform the essential functions.
- Report to Division/Corporate Office/Community daily and adhere
to schedule
- Ability to access, input, and retrieve information from a
computer and/or electronic device
- Ability to have face to face conversations with customers,
co-workers and higher-level manager
- Ability to sit or stand for long periods of time and move
around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedurePHYSICAL DEMANDS:
- Must be able to able to remain in a stationary position up to
50% of the time
- The ability to frequently lift and/or move up to 10 pounds and
occasionally lift and/or move up to 25 poundsTaylor Morrison
experience and/or successful completion of training program may
override required education and/or experience requirement.Job
descriptions are not intended as, nor should be construed to be,
exhaustive lists of all responsibilities, skills, efforts, or
working conditions associated with a job. They are intended to be
accurate reflections of those principal job duties and
responsibilities essential for making fair pay decisions about the
job.BENEFITS OF WORKING WITH TAYLOR MORRISONWe are looking for
dedicated professionals that share our values of putting the
customer - and their needs - first. In addition to a great team
atmosphere, career development and advancement opportunities, we
offer full-time employees an extensive benefits package, to
include:
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug
Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)
Keywords: Taylor Morrison, Bellingham , Customer Service Representative (Field Position), Hospitality & Tourism , Bellingham, Washington
Didn't find what you're looking for? Search again!
Loading more jobs...